Penny Hagen
ABSTRACT
The emphasis on participation in social technologies challenges some of our traditional assumptions about the role of users and designers in design. It also exposes some of the limitations and assumptions about design embedded in our traditional models and methods. Based on a review of emerging practice we present four perspectives on design in the context of social technologies. By presenting this 'lay of the land', we seek to contribute to ongoing work on the nature of participation and design in the context of social technologies. We draw particular attention to the ways in which roles and responsibilities in design are being reassigned and redistributed. As traditional boundaries between design and use and designer and user dissolve, design is becoming more public. In the context of social technologies design is moving out into the wild.
- Antikainen, M. & Vääätäjä, H. Rewarding in open innovation communities --How to motivate members? XIX ISPIM Annual Conference. Open Innovation: Creating Products and Services through Collaboration, (2008).Google Scholar
- Balka, E. Inside the belly of the beast: the challenges and successes of a reformist participatory agenda. PDC'06, ACM Press, (2006). Google ScholarDigital Library
- Battarbee, K. Co-experience: the social user experience. CHI'03, ACM Press, (2003). Google ScholarDigital Library
- Battarbee, K. & Kurvinen, E. Supporting creativity - co-experience in MMS. The Good, the Bad & the Irrelevant - the user and the future of information and communication technologies. COST269, (2003).Google Scholar
- Bergvall-Kåreborn, B. & Stååhlbröst, A. Participatory design: one step back or two steps forward. PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Binder, T., Brandt, E. & Gregory, J. Design participation(-s) (Editorial). CoDesign, 4, (2008) 1--3.Google ScholarCross Ref
- Bødker, S. When Second Wave HCI meets Third Wave Challenges. Nordichi 2006, ACM Press, (2006). Google ScholarDigital Library
- Botero, A. & Saad-Sulonen, J. Co-designing for new city-citizen interaction possibilities: weaving prototypes and interventions in the design and development of Urban Mediator. PDC'09, ACM Press, (2008). Google ScholarDigital Library
- Boulton, M. Drupal.org, Design Iterations, and Designing in the open. (2008), (http://www.markboulton.co.uk/journal/comments/drupalorg_design_iterations_and_designing_in_the_open/ Accessed December (2008).Google Scholar
- Boyd, D. Revenge of the Social Network: Lessons from Friendster. (2005), http://www.danah.org/papers/2005.0204.Stanford.txt Accessed August (2005).Google Scholar
- Boyd, D. Social Network Sites: Public, Private, or What? (2007a), http://www.danah.org/papers/KnowledgeTree.pdf. Accessed August 2007.Google Scholar
- Boyd, D. The Significance of Social Software. IN Schmidt, T. N. B. A. J. (Ed.) BlogTalks Reloaded: Social Software Research & Cases Norderstedt, (2007b).Google Scholar
- Boyd, D. Taken Out of Context: American Teen Sociality in Networked Publics, Phd Thesis. Information Management and Systems. Berkeley, University of California, (2009a).Google Scholar
- Boyd, D. Social Media is Here to Stay... Now What? (2009b), http://www.danah.org/papers/talks/MSRTechFest2009. html Accessed March 2009.Google Scholar
- Brabham, D. C. Crowdsourcing as a model for problem solving: An introduction and cases. Convergence, 14, (2008).Google Scholar
- Brereton, M. & Buur, J. New challenges for design participation in the era of ubiquitous computing. CoDesign, 4, (2008) 101--113.Google ScholarCross Ref
- Burka, D. Changing successfully: Adapting your interface over time. (2008), http://www.webdirections.org/resources/daniel-burka-interaction-design-case-studies/#slides Accessed December 2008.Google Scholar
- Chesbrough, H. W. Open innovation: the new imperative for creating and profiting from technology, Harvard Business School Press, (2003).Google Scholar
- Clement, A., Costantino, T., Kurtz, D., & Tissenbaum, M. Participatory Design and Development of Web 2.0 Sites: The case of PIPWatch - the collaborative privacy enhancing and accountability toolbar. PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Corbin Twitter Reverses on Reply Tweak After Backlash. (2009), http://www.internetnews.com/webcontent/article.php/3820256/Twitter+Reverses+on+Reply+Tweak+After+Backlash.htm Accessed May 2009.Google Scholar
- Cruickshank, L. & Evans, M. Media Communication, Consumption and Use: The Changing Role of the Designer. DRS 2008, Design Research Society, (2008).Google Scholar
- Davis, M. Why Do We Need Doctoral Study in Design? International Journal of Design, 2, (2008) 71--79.Google Scholar
- Disalvo, C., Maki, J. & Martin, N. Mapmover: a case study of design-oriented research into collective expression and constructed publics. SIGCHI conference on Human factors in computing systems, ACM Press, (2007). Google ScholarDigital Library
- Dourish, P. Where the Action Is, MIT Press, (2001).Google ScholarCross Ref
- Ehn, P. Work-Orientated Design of Computer Artifacts, Stockholm, Arbetslivscentrum, (1988). Google ScholarDigital Library
- Ehn, P. Participation in Design Things. PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Engeström, J. Why some social network services work and others don't --- Or: the case for object-centered sociality, August (2005) http://www.zengestrom.com/blog/2005/04/why_some_social.html Accessed Sept 2007.Google Scholar
- Fischer, G. Rethinking Software Design in Participation Cultures Automated Software Engineering, 15, (2008) 365--377. Google ScholarDigital Library
- Fischer, G. & Giaccardi, E. Meta-Design: A Framework for the Future of End User Development. IN Lieberman, H., Paternòò, F. & Wulf, V. (Eds.) End User Development --- Empowering people to flexibly employ advanced information and communication technology. Dordrecht, Kluwer Academic Publishers, (2006).Google ScholarCross Ref
- Hagen, P., Robertson, T., Kan, M., et al. Emerging Research Methods for Understanding Mobile Technology Use. OZCHI'05, ACM Press, (2005). Google ScholarDigital Library
- Haikara, J. Usability in Agile Software Development: Extending the Interaction Design Process with Personas Approach. IN Concas, G., Damiani, E. & Scotto, M. (Eds.) Agile Processes in Software Engineering and Extreme Programming, (2007). Google ScholarDigital Library
- Hart, J., Ridley, C., Taher, F., et al. Exploring the facebook experience: a new approach to usability. In Proc NordiChi'08, ACM Press New York, NY, USA, (2008) 471--474. Google ScholarDigital Library
- Heinonen, S. & Halonen, M. Making Sense of Social Media Interviews and Narratives. IN SOMED Foresight Report 2, (2007).Google Scholar
- Henderson, A. & Kyng, M. There is no place like Home: Continuing Design in Use. IN Greenbaum, J. & Kyng, M. (Eds.) Design at Work. Lawrence Erlbaum Associates, (1991).Google Scholar
- Hess, J., Offenberg, S. & Pipek, V. Community-Driven Development as participation? - Involving User Communities in a Software Design Process. PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Holzapfel, N. An unsuitable match: social media and User-Centred design. 2008, http://johnnyholland.org/magazine/2008/11/an-unsuitable-match-social-media-and-user-centred-design/ Accessed December (2008).Google Scholar
- Horst, P. G. L., Mahendran, D., Martinez, K., et al. Hanging Out, Messing Around, Geeking Out: Living and Learning with New Media, Cambridge: MIT Press, ForthcomingGoogle Scholar
- Howe, J. The Rise of Crowdsourcing, (2006) http://www.wired.com/wired/archive/14.06/crowds.html Accessed May 2009.Google Scholar
- Howe, J. Crowdsourcing: Why the power of the crowd is driving the future of business, Crown Publishing Group New York, NY, USA, (2008). Google ScholarDigital Library
- Hutchins, E. Cognition in the Wild, MIT, (1995).Google Scholar
- Ingbert, R. F., Jones, M. C., Rathi, D., et al. Web Mashups and Patchwork Prototyping: User-driven technological innovation with Web 2.0 and Open Source Software. 40th Annual Hawaii International Conference on System Sciences, IEEE Computer Society, (2007). Google ScholarDigital Library
- Isbister, K. & Hööök, K. On being supple: in search of rigor without rigidity in meeting new design and evaluation challenges for HCI practitioners. 27th annual SIGCHI conference on Human factors in computing systems, ACM Press, (2009). Google ScholarDigital Library
- Joinson, A. N. Looking at, looking up or keeping up with people?: motives and use of facebook. Proceeding of the 26th annual SIGCHI conference on Human factors in computing systems, ACM Press, (2008). Google ScholarDigital Library
- Jones, M. C., Floyd, I. R. & Twidale, M. B. Patchwork Prototyping with Open Source Software. IN St. Amant, K. & Still, B. (Eds.) Handbook of Research on Open Source Software: Technological, Economic, and Social Perspectives. University of Illinois at Urbana-Champaign, USA, Information Science Reference. (2007).Google Scholar
- Karasti, H. & Syrjäänen, A.-L. Artful Infrastructuring in Two Cases of Community PD. PDC'04, ACM Press, (2004). Google ScholarDigital Library
- Lee, Y. Design participation tactics: the challenges and new roles for designers in the co-design process. CoDesign, 4, (2008) 31--50.Google ScholarCross Ref
- Lievrouw, L. A. Oppositional and activist new media: remediation, reconfiguration, participation. PDC'06, ACM Press, (2006). Google ScholarDigital Library
- Merholz, P. Embrace the chaos - designers and systems with emergent behavior. (2006) http://www.peterme.com/archives/000793.html Accessed March 2009.Google Scholar
- Näkki, P., Antikainen, M. & Virtanen, T. Participatory Design in an Open Web Laboratory Owela. CHI08, ACM Press, (2008).Google Scholar
- Näkki, P. & Virtanen, T. Utilising social media tools in user-centred design. CHI2007 workshop: "Supporting non-professional users in the new media landscape. CHI 07, ACM Press, (2007).Google Scholar
- O'reilly, T. What Is Web 2.0. (2005) http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html?page=1 Accessed March 2009.Google Scholar
- Pierson, J., Mante-Meijer, E., Loos, E., et al. (Eds.) Innovating for and by users. COST, (2008).Google Scholar
- Porter, J. The Freedom of Fast Iterations: How Netflix Designs a Winning Web Site. (2006) http://www.uie.com/articles/fast_iterations/3/1/08 Accessed March 2009.Google Scholar
- Preece, J., Rogers, Y. & Sharp, H. Interaction Design, beyond human-computer interaction, NY, John Wiley & Sons, (2002). Google ScholarDigital Library
- Redhead, F. & Brereton, M. Getting to the Nub of Neighbourhood Interaction. PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Reichelt, L. Openness and Effectiveness in Designing with a Community, April (2009) http://www.disambiguity.com/openness-and-effectiveness/ Accessed May 2009.Google Scholar
- Robertson, T., Mansfield, T. & Loke, L. Designing an immersive environment for public use. PDC'06, ACM Press, (2006). Google ScholarDigital Library
- Schuler, D. & Namioka, A. (Eds.) Participatory Design: Principles and Practices, Lawrence Erlbaum Associates, (1993). Google ScholarDigital Library
- Shirky, C. Social Software and the Politics of Groups. (2003), http://www.shirky.com/writings/group_politics.html Accessed May 2004.Google Scholar
- Shirky, C. Here comes everybody, Penguin Press (2008).Google Scholar
- Sinha, R. 10 lessons from the design of SlideShare. (2007), http://www.slideshare.net/rashmi/10-lessons-from-the-design-of-slideshare Accessed June 2008.Google Scholar
- Spool, J. M. Learning from the Facebook Mini-Feed Disaster. (2007), http://www.uie.com/articles/facebook_mini_feed/ Accessed May 2009.Google Scholar
- Suchman, L. A. Plans and Situated Actions: The problem of human machine communication Cambridge. University Press, (1987). Google ScholarDigital Library
- Threadless www.threadless.com Accessed March 2009.Google Scholar
- Twidale, M. B. & Floyd, I. R. Infrastructures From the Bottom-Up and the Top-Down: Can They Meet in the Middle? PDC'08, ACM Press, (2008). Google ScholarDigital Library
- Von Hippel, E. User toolkits for innovation. Journal of Product Innovation Management, 18, (2001) 247--257.Google ScholarCross Ref
- Ye, Y. & Fischer, G. Designing for Participation in Socio-Technical Software Systems. In Proc 4th International Conference on Universal Access in Human-Computer Interaction, Springer, (2007) 312--321. Google ScholarDigital Library
Index Terms
- Dissolving boundaries: social technologies and participation in design
Recommendations
Social technologies: challenges and opportunities for participation
PDC '10: Proceedings of the 11th Biennial Participatory Design ConferenceThis paper is about new forms of participation that are enabled as a result of social technologies. The premise is that social technologies simultaneously create and demand an engagement with the dynamic relations of design and use and that this gives ...
The role of design fiction in participatory design processes
NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer InteractionParticipatory design is in essence very malleable as any design technique could lend itself to it, as long as users and stakeholders are involved. Design fictions however, have more often been used as either a vehicle for critical designs, or as a sheer ...
Designerly Tele-Experiences: A New Approach to Remote Yet Still Situated Co-Design
The COVID-19 pandemic disrupted processes interaction designers took for granted, challenging some of our most commonplace design practices. Participatory and situated approaches have been impacted the most: where we engaged stakeholders in-person and in-...
Comments