Leela Damodaran
ABSTRACT
The UK Government chose to deliver e-government services mainly through local authorities. Although e-government websites are provided by all local councils it appears that their level of use is still low and only few of them are fully transactional. The low level of user involvement is a significant factor for the low uptake of e-government websites by citizens. Therefore, it is worth investigating further how different government websites in the UK have addressed the issue of user involvement through the various features provided to potential users in their websites. The findings of the research reported here emphasize the crucial importance of user involvement -- in this case citizen engagement -- in the design, development and evolution of local e-Government systems.
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Index Terms
- Democratizing local e-government: the role of virtual dialogue
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