Rocío Andrea Rodríguez
ABSTRACT
This paper presents a measurement framework for evaluating the design, content and services offered to citizens by municipal web sites. The proposed framework comprises 152 metrics enabling to analyze web sites by calculating through a single numerical value the level of e-Governance reached by each site. To perform this analysis a sample of municipal sites is considered, consisting on the capital cities of 31 countries spread over different continents. The results are compared and analyzed, allowing countries categorization according to their approach to e-Governance.
- Aramouni G., Pando D., Calamari M., Midiendo el Gobierno Electrónico Análisis de Páginas Web Municipales en Argentina, San Andrés University, Argentina, 2006, available at: http://www.udesa.edu.ar/files/cee/e-gov/webs_municip.pdf.Google Scholar
- Department of the Premier and Cabinet Office of e-Government, Guidelines for State Government Websites, Australia, 2007, available at: http://www.egov.dpc.wa.gov.au/documents/WebGuidelinesVersion2.1_final.docGoogle Scholar
- e-Government Software AG Class, Estudio Sitios Web Municipales: e-Government en Chile, Alianza Sumaq, Chile, 2006, available at: http://www.cetiuc.cl/wp-content/uploads/2007/01/presentacion-estudio-municipalidades.pdfGoogle Scholar
- Giulianelli D., Rodríguez R., Vera P., Trigueros A., Marko I, Larrosa M, e-Government Topics Applied to Municipality Web Sites, COLLECTER Iberoamérica, Argentina, 2007, pp. 247--260, 2007.Google Scholar
- Krug S., Don't Make Me Think: A Common Sense Approach to Web Usability, New Riders, California, USA, 2000, pp. 21--29. Google ScholarDigital Library
- Mora M., Rovira Fontanals C., Evaluación de la Usabilidad en Sistemas de Información Web Municipales: Metodología de Análisis y Desarrollo, Spain, 2005, available at: http://www.semanticaweb.net/archives/2005_evaluacion-municipales-isko.pdfGoogle Scholar
- National Policy Research Council (NPRC), Report Card: The Best E-Government Sites, Computerworld, United States, 2006, available at: http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9005371.Google Scholar
- Networking Government in New Zealand, NZ Government Web Standards and Recommendations, Nueva Zelanda, 2007, available at: http://www.e.govt.nz/standards/web-guidelines/web-standards-v1.0.Google Scholar
- Nielsen J., Loranger H., Prioritizing Web Usability, New Riders, California, USA, 2006. Google ScholarDigital Library
- ONTI, Contents, available at: http://www.sgp.gov.ar/contenidos/onti/onti.html.Google Scholar
- ONTI, Estándares para Sitios y Portales de Internet para la Administración Pública Nacional (ETAP), Argentina, 2005, available at: http://www.sgp.gov.ar/contenidos/onti/productos/pnge/docs/etap_sitios_web_oficiales.pdfGoogle Scholar
- ONTI, Plan Nacional de Gobierno Electrónico: Decreto 378/2005. Subsecretaria de la Gestión Pública, Jefatura de Gabinetes de Ministros, Argentina, 2005, available at: http://www.sgp.gov.ar/contenidos/onti/productos/pnge/docs/pnge_decreto_378_2005.pdf.Google Scholar
- Requirements and Best Practices Checklist for Government Web Managers, United States, 2005, available at: http://www.usa.gov/webcontent/reqs_bestpractices/checklist/long.pdf.Google Scholar
- Rodríguez M., Castillo I., Perez J., La Comunicación Institucional y de Servicios. Las Páginas Web Municipales de las Capitales de Provincia Españolas, País Vasco University, Spain, 2006, available at: http://ddd.uab.es/pub/analisi/02112175n33p63.pdf.Google Scholar
- Rodríguez R. Countries list, 2007, Argentina, available at: http://www.investigamos.com.ar/ge/listado_paises.pdf.Google Scholar
- Rodríguez R., Vera P., Metrics List, 2008, Argentina, available at: http://www.investigamos.com.ar/ge/listado_metricas.pdf.Google Scholar
- UN E-Government survey 2008, available at http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN028607.pdf.Google Scholar
- UNESCO, Overview on E-governance, 2002, available at: http://portal.unesco.org/ci/en/files/6532/10391876090Overview_on_egovernance_working_paper.doc/Overview%2Bon%2Be-governance%2Bworking%2Bpaper.doc.Google Scholar
- United State National Policy Research Council (NPRC) www.nprcouncil.com.Google Scholar
- W3C, CSS, available at: http://jigsaw.w3.org/css-validator/.Google Scholar
- W3C, Guiando la Web hacia su Máximo Potencial, available at: http://www.w3c.es/.Google Scholar
- W3C, HTML 4.01 Transitional, available at: http://validator.w3.org.Google Scholar
- W3C, Links Checker, available at: http://validator.w3.org/checklink.Google Scholar
- W3C, Web Accessibility Quick Guide, available at: http://www.w3c.es/divulgacion/guiasbreves/accesibilidad.Google Scholar
Index Terms
- Measurement framework for evaluating e-governance on municipalities websites
Recommendations
Analyzing e-governance mainstays on municipalities websites
CommunicabilityMS '08: Proceedings of the 1st ACM international workshop on Communicability design and evaluation in cultural and ecological multimedia systemE-Governance aims to provide citizens with a high quality of government. It covers services, information delivery and interactive community / government communication. This goal can be achieved by adopting the ICT (Information and Communication ...
e-governance initiatives in India
ICEGOV '08: Proceedings of the 2nd international conference on Theory and practice of electronic governanceInformation and Communication Technology (ICT) in government agencies as well as educational and research institutions facilitates an efficient, speedy and transparent dissemination of information to the public and other agencies for performance of ...
E-governance and governance: a case study of the assessment of the effects of integrated financial management system on good governance in two municipal councils in Kenya
ICEGOV '07: Proceedings of the 1st international conference on Theory and practice of electronic governanceThe potential for ICT to positively contribute to good governance has been known for a long time and has been the subject of many articles and reports, but very little concrete empirical evidence of the effects of ICT on governance, and how these ...
Comments