John D. Gould
John T. Richards
Abstract
There was more than athletic talent being pressed to peak performance at the 1984 Olympic Games in Los Angeles. Behind the scenes, a multilingual Olympic Message System ran round-the-clock keeping more than 10,000 athletes and officials in contact with families and friends, both far and near.
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Index Terms
- The 1984 Olympic Message System: a test of behavioral principles of system design
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Reviews
Michael P. Tarka
This paper describes the application of a computer system design methodology to the design and development of the Olympic Message System (OMS), a voice mail system. The design methodology emphasizes an early focus on the user and the tasks that would be performed by the user, the use of empirical measurements, and iterative design. The paper details 15 behavioral techniques (e.g., demonstrations, field tests, and interviews with representatives from the user community) that were used to design the OMS. The authors conclude that using the methodology leads to a system that is easy to use. This paper is well written, and sufficient detail is provided to understand the methodology. It should be read by human factors engineers and systems designers who are designing interactive systems for two reasons. First, it documents the successful application of a design methodology that focuses on the user of the design and the development of a system. Second, it discusses the application of this methodology from the system's initial conception to its final prototype test and provides the reader with a wide range of valuable experiential data.
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