Shathel Haddad
ABSTRACT
This work reports on the design and evaluation of culturally appropriate technology for older adults. Our design context was Cognitive Testing on a Computer (C-TOC): a self-administered computerized test under development, intended to screen older adults for cognitive impairments. Using theory triangulation of cultural attitudes toward uncertainty, we designed two interfaces (one minimal and one rich) for one C-TOC subtest and hypothesized they would be culturally appropriate for older adult Caucasians and East Asians respectively. We ran an experiment with 36 participants to investigate cultural differences in performance, preference and anxiety. We found that Caucasians preferred the interface with minimal elements (i.e. those essential for the primary task) or had no preference. By contrast, East Asians preferred the rich interface augmented with security and learning support and felt less anxious with it than the minimal.
- Barber, W., & Badre, A. (1998). Culturability: The merging of culture and usability. Proc. of the 4th Conference on Human Factors and the Web, 1--14.Google Scholar
- Brehmer, M. M. (2011). Usability and the effects of interruption in C-TOC: Self-Administered Cognitive Testing on a Computer. M. Sc thesis. University of British Columbia.Google Scholar
- Carver, C. S., & White, T. L. (1994). Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. Journal of Personality and Social Psychology, 67 (2), 319--333.Google ScholarCross Ref
- Cheung, B. Y., Chudek, M., & Heine, S. J. (2011). Evidence for a sensitive period for acculturation: Younger immigrants report acculturating at a faster rate. Psychological Science, 22 (2), 147--152.Google ScholarCross Ref
- Choi, B., Lee, I., Kim, J., & Jeon, Y. (2005). A qualitative cross-national study of cultural influences on mobile data service design. In Proc. of CHI 2005 (pp. 661--670). Google ScholarDigital Library
- Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., & Yammiyavar, P. (2009). Cultural cognition in usability evaluation. Interacting with Computers, 21 (3), 212--220. Google ScholarDigital Library
- Cohen, J. (1973). Eta-squared and partial eta-squared in communication science. Human Communication Research, 28, 473--490.Google Scholar
- Cyr, D., Bonanni, C., & ilsever, J. (2004). Design and e-loyalty across cultures in electronic commerce. In Proc. of 6th Int'l Conference on Electronic Commerce (pp. 351-- 360). Google ScholarDigital Library
- Darke, S. (1988). Anxiety and working memory capacity. Cognition & Emotion, 2(2), 145--154.Google ScholarCross Ref
- De Angeli, A., & Kyriakoullis, L. (2006). Globalisation vs. localisation in e-commerce: cultural-aware interaction design. In Proc. of the Working Conference on Advanced Visual Interfaces (pp. 250--253). Google ScholarDigital Library
- Frandsen-Thorlacius, O., Hornbæk, K., Hertzum, M.,& Clemmensen, T. (2009). Non-universal usability : A survey of how usability is understood by Chinese and Danish users. In Proc. of CHI 2009 (pp. 41--50). Google ScholarDigital Library
- Heine, S. J. (2007). Cultural Psychology (1sted.). W. W. Norton & Company.Google Scholar
- Hofstede, G. (1980). Cultures Consequences: International Differences in Work-Related Values (Abridged). SAGE Publications, Inc.Google Scholar
- Jhangiani, I., & Smith-Jackson, T. (2007). Comparison of mobile phone user interface design preferences: perspectives from nationality and disability culture. In Proc. of the 4th Int'l Conference on Mobile Technology, Applications, and Systems (pp. 512--519). Google ScholarDigital Library
- Kitayama, S., Duffy, S., Kawamura, T., & Larsen, J. T. (2003). Perceiving an object and its context in different cultures: A cultural look at new look. Psychological Science, 14(3), 201--206.Google ScholarCross Ref
- Lee, I., Choi, G. W., Kim, J., Kim, S., Lee, K., Kim, D., Han, M., Park, S., An, Y. (2008). Cultural dimensions for user experience: cross-country and cross-product analysis of users' cultural characteristics. In Proc. of the 22nd British HCI Group Annual Conferenceon People and Computers: Culture, Creativity, Interaction - Volume 1 (pp. 3--12). Google ScholarDigital Library
- Marcus, A. (2010). Cross-cultural user-interface design for work, ho play, and on the way. In ACM SIGGRAPH ASIA 2010 Courses (pp. 5:1--5:160). Google ScholarDigital Library
- Merritt, S., & Bardzell, S. (2011). Post colonial language and culture theory for HCI4D. In Proc. of CHI 2011, Extended Abstracts (pp. 1675--1680). Google ScholarDigital Library
- Miyamoto, Y., Nisbett, R. E., & Masuda, T. (2006). Culture and the physical environment. Psychological Science, 17(2), 113--119.Google ScholarCross Ref
- Nekrasovski, D., Bodnar, A., McGrenere, J., Guimbretière, F., & Munzner, T. (2006). An evaluation of pan & zoom and rubber sheet navigation with and without an overview. In Proc. of CHI 2006 (pp. 11--20). Google ScholarDigital Library
- Owen, A. M., McMillan, K. M., Laird, A. R., & Bullmore, E. (2005). N-back working memory paradigm: A meta-analysis of normative functional neuroimaging studies. Human Brain Mapping, 25(1), 46--59.Google ScholarCross Ref
- Reinecke, K., & Bernstein, A. (2011). Improving performance, perceived usability, and aesthetic swith culturally adaptive user interfaces. ACM Trans. Comput. Hum. Interact.,1 8(2), 8:1--8:29. Google ScholarDigital Library
- Shuper, P. A., Sorrentino, R. M., Otsubo, Y., Hodson, G., & Walker, A. M. (2004). A theory of uncertainty orientation. Journal of Cross-Cultural Psychology, 35(4), 460--480.Google ScholarCross Ref
- Spielberger, C. D., Gorsuch, R. L., & Lushene, R. E. (1970). Manual for the state-trait anxiety inventory. Retrieved from http://ubir.buffalo.edu/xmlui/handle/10477/2895Google Scholar
- Tanaka, A., & Yamauchi, H. (2004). Cultural self-construal and achievement goal. Hellenic Journal of Psychology, 1, 221--237.Google Scholar
- Venkatesh, V., Morris, M. G., Gordon B. Davis, & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425--478. Google ScholarDigital Library
- Walsh, T., Nurkka, P., & Walsh, R. (2010). Cultural differences in smartphone user experience evaluation. In Proc. of the 9th International Conference on Mobile and Ubiquitous Multimedia (pp. 24:1--24:9). Google ScholarDigital Library
- Wobbrock, J. O., Findlater, L., Gergle, D., & Higgins, J. J. (2011). The aligned rank transform for nonparametric factorial analyses using only anova procedures. In Proc. of CHI 2011 (pp. 143--146). Google ScholarDigital Library
Index Terms
- Interface design for older adults with varying cultural attitudes toward uncertainty
Recommendations
Investigating interruptions in the context of computerised cognitive testing for older adults
CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsInterruptions in the home pose a threat to the validity of self-administered computerised cognitive testing. We report the findings of a laboratory experiment investigating the effects of increased interruption workload demand on older adults' ...
Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience
PervasiveHealth '18: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for HealthcareIt is important to understand the older adults prior to the design process. The understanding can better facilitate design conversations between the researchers and the older adults. In this paper, we discussed our experiences of building a relationship ...
Gender and Help Seeking by Older Adults When Learning New Technologies
ASSETS '19: Proceedings of the 21st International ACM SIGACCESS Conference on Computers and AccessibilityA gender stereotype that has some basis in research is that men are more reluctant to ask for directions than women. We wanted to investigate whether this stereotype applies to technology-related contexts, affecting older adults' abilities to learn new ...
Comments