Jesper Simonsen
Morten Hertzum
ABSTRACT
Embracing real use in an iterative approach calls for systematic formative evaluation. Effects-driven IT Development has been suggested as a way of supporting a Participatory Design (PD) process involving implementations that expose mature prototypes to real work practices. This is followed by evaluations of how specified and desired effects are obtained. We present results from a project where high-level political goals ('More Warm Hands'; i.e., clinicians spending more time at the patient bedside) are aligned with the local clinical organization and practice. We demonstrate how to combine quantitative and qualitative methods to address various levels of 'use' from overall politics to actual practice. The project concerns the introduction and use of an electronic whiteboard system to support clinical overview and logistics at emergency departments (EDs). The nurses succeed in getting 'warmer hands' while the physicians have good reasons for not pursuing this aim after all. The study contributes to a growing bulk of literature on how to include PD in the later stages of iterative development.
- Björgvinsson, E. and Hillgren, P. A. On the spot experiments within healthcare. Proc. PDC 2004, 93--101. Google Scholar
Digital Library
- Bødker, S. and Buur, J. The Design Collaboratorium--a Place for Usability Design. ACM Transactions on Computer-Human Interaction, 2002, 9(2):152--169. Google ScholarDigital Library
- Büscher, M., Eriksen, M. A., Kristensen, J. F. and Mogensen, P. H. Ways of Grounding Imagination. Proc. PDC 2004, 193--203. Google ScholarDigital Library
- Hansen, T. R. Strings of experiments: looking at the design process as a set of socio-technical experiments. Proc. PDC 2006, 1--10. Google ScholarDigital Library
- Hertzum, M. and Simonsen, J. Effects-Driven IT Development Specifying, Realizing, and Assessing Usage Effects. Scandinavian Journal of Information Systems, 2011 23(1):1--26.Google Scholar
- Hertzum, M. and Simonsen, J. Effects-Driven IT Development: An Instrument for Supporting Sustained Participatory Design. Proc. PDC 2010, 61--70. Google ScholarDigital Library
- Hertzum, M, Bansler J., Havn E., and Simonsen, J. Pilot Implementation: Learning from Field Tests in IS Development. Communications of the Association for Information Systems, 2012, 30(1): 313--328.Google Scholar
- Orlikowski, W. and Hofman, D. An Improvisational Model for Change Management: The Case of Groupware Technologies. Sloan Management Review, 1997, 38(2):11--22.Google Scholar
- Simonsen, J. and T. Robertson (eds.) Routledge International Handbook of Participatory Design, Routledge, London. 2012.Google Scholar
- Woloshynowych, M., Davis, R., Brown, R. and Vincent, C. Communication patterns in a UK emergency department. Annals of Emergency Medicine, 2007, 50(4): 407--413.Google ScholarCross Ref
Index Terms
- Real-use evaluation of effects: emergency departments aiming for 'Warm Hands'
Recommendations
Effects-driven IT development: an instrument for supporting sustained participatory design
PDC '10: Proceedings of the 11th Biennial Participatory Design ConferenceWe present effects-driven IT development as an instrument for pursuing and reinforcing Participatory Design (PD) when it is applied in commercial information technology (IT) projects. Effects-driven IT development supports the management of a sustained ...
Formative Evaluation of a Tablet Application to Support Goal-Oriented Care in Community-Dwelling Older Adults
MHCITools that can help older adults self-manage multiple health goals in collaboration with their care managers are rare to find. Informed by the Self-Determination Theory, Goal-Oriented Care paradigm and our prior findings, we used an iterative, user-...
Design of Teaching Evaluation System Based on Psychological Effect
ETCS '11: Proceedings of the 2011 Third International Workshop on Education Technology and Computer Science - Volume 02According to the fact that the students' evaluation of teaching is not objective and its results are not comprehensive and other issues, this paper proposes a new teaching evaluation system based on psychological effect. First, it provides some of ...
Comments