ABSTRACT
As computing migrates from the workplace to the home, householders must tackle problems of home network maintenance. Often they lack the technical knowledge or motivation to complete these tasks, making the user experience of home network maintenance frustrating. In response to these difficulties, many householders rely on handwritten reminders or interactive networking tools that are ill-suited for the home environment. In this paper, we seek to understand how to design better home network management tools through a study of sketches created by 40 people in 18 households. In our study, we obtained information about householders' knowledge, practices and needs with respect to home networking. Based on our results, we present guidelines for transforming the user experience of home network management.
- Ball, R., Fink, G. A. and North, C. HomeCentric Visualization of Network Traffic for Security Administration. VizSEC/DMSEC'04, ACM, Washington, DC, USA, 2004. Google ScholarDigital Library
- Bier, E. A., Stone, M. C., Pier, K., Buxton, W. and DeRose, T. D. Toolglass and Magic Lenses: the See-Through Interface. 20th Annual Conference on Computer Graphics and Interactive Techniques ACM Press, 1993. Google ScholarDigital Library
- Blumenthal, M. S. and Clark, D. D. Rethinking the Design of the Internet. ACM Transactions. on Internet Technology, 1, 1 (2001), 70--109. Google ScholarDigital Library
- Bly, S., Schilit, B., McDonald, D., Rosario, B. and Saint-Hilaire, Y. Broken Expectations in the Digital Home. CHI 2006 Extended Abstracts, ACM Press, Montreal, Quebec, Canada, 2006, 568--569. Google ScholarDigital Library
- Bragg, A. W. Which Network Design Tools Is Right For You? IEEE IT Pro, September/October (2000). Google ScholarDigital Library
- Brand, S. How Buildings Learn - What Happens After They're Built. Penguin, New York, 1994.Google Scholar
- Brush, A. J. IT@Home: Often Best Left to Professionals. IT@Home Workshop, CHI 2006, Montreal, Quebec Canada, 2006.Google Scholar
- Calvert, K. L., Edwards, W. K. and Grinter, R. E. Moving Toward the Middle: The Case Against the End-to-End Argument in Home Networking. Sixth Workshop on Hot Topics in Networks, Atlanta, GA, 2007.Google Scholar
- Chetty, M., Sung, J. and Grinter, R. E. How Smart Homes Learn: The Evolution of the Networked Home and Household. Ubicomp 2007, Springer-Verlag, Innsbruck, Austria, 2007. Google ScholarDigital Library
- Consolvo, S., Roessler, P. and Shelton, B. E. The CareNet Display: Lessons Learned from an In Home Evaluation of an Ambient Display. Ubicomp 2004, Springer-Verlag, Nottingham, England, 2004, 1--17.Google Scholar
- Crabtree, A. and Rodden, T. Domestic Routines and Design for the Home Journal of Computer Supported Cooperative Work (JCSCW), 13, 2 (2004). Google ScholarDigital Library
- Crabtree, A., Rodden, T., Hemmings, T. and Benford, S. Finding a Place for UbiComp in the Home. Ubicomp 2003, Springer-Verlag, Seattle, WA, USA, 2003, 208--226.Google Scholar
- Davidoff, S., Lee, M. K., Yiu, C., Zimmerman, J. and Dey, A. K., Principles of Smart Home Control. Ubicomp 2006, Springer-Verlag, Orange County, CA, USA, 2006, 19--34. Google ScholarDigital Library
- Dix, A. Network-Based Interaction. in The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, Lawrence Erlbaum Assoc., 2003. Google ScholarDigital Library
- Douglas, M. and Isherwood, B. The World of Goods. Basic Books, New York, 1979.Google Scholar
- Ducheneat, N. and Bellotti, V. Ceci n'est pas un Objet? Talking About Objects in E-mail. Human-Computer Interaction, 18, 1--2 (2003), 85--110. Google ScholarDigital Library
- Edwards, W. K. and Grinter, R. E. At Home with Ubiquitous Computing: Seven Challenges. Ubicomp 2001, Springer-Verlag, Atlanta, GA, 2001, 256--272. Google ScholarDigital Library
- Eick, S. Data Visualization Sliders UIST 1994, ACM Press, Marina Del Rey, CA, 1994. Google ScholarDigital Library
- Elmore, B., Ivaturi, S. and Hamilton, S. Designing Software for Consumers to Easily Set Up a Secure Home Network, CHI 2007, ACM Press, San Jose, CA, USA, 2007. Google ScholarDigital Library
- Friedman, B., Hurley, D., Howe, D. C., Felten, E. and Nissenbaum, H. Users' Conceptions of Web Security: A Comparative Study. CHI 2002 Extended Abstracts, ACM Press, Minneapolis, MN, USA, 2002. Google ScholarDigital Library
- Grinter, R. E., Ducheneaut, N., Edwards, W. K. and Newman, M. The Work To Make The Home Network Work. ECSCW, Springer/Kluwer, Paris, France, 2005, 469--488. Google ScholarDigital Library
- Han, S. H., Yun, M. H., Kwahk, J. and Hong, S. W. Usability of Consumer Electronic Products. International Journal of Industrial Ergonomics, 28, 3--4 (2001), 143--151.Google ScholarCross Ref
- Hendry, D. G. Sketching with Conceptual Metaphors to Explain Computational Processes Visual Languages and Human-Centric Computing (VL-HCC'06), IEEE, 2006. Google ScholarDigital Library
- Le Malecot, E., Kohara, M., Hori, Y. and Sakurai, K. Interactively Combining 2D and 3D Visualization for Network Traffic Monitoring VizSec 2006, ACM, Alexandria, VA, USA, 2006. Google ScholarDigital Library
- Miller, B., Nixon, T., Tai, C. and Wood, M. D. In-Home Networking: Home Networking with Universal Plug and Play. IEEE Communications Magazine, December (2001), 104--109. Google ScholarDigital Library
- Randall, D. Living Inside a Smart Home: A Case Study. in Harper, R. ed. Inside the Smart Home, Springer-Verlag, 2003.Google Scholar
- Rodden, T. and Benford, S., The evolution of buildings and implications for the design of ubiquitous domestic environments. CHI 2003, ACM Press, Fort Lauderdale, FL, USA, 2003, 9--16. Google ScholarDigital Library
- Rose, B. In Home Networking: Home Networks: A Standards Perspective. IEEE Communications Magazine, December (2001), 78--85. Google ScholarDigital Library
- Rosenberg, N. Exploring the Black Box: Technology, Economics, and History. Cambridge U. Press, 1994.Google ScholarCross Ref
- Rowan, J. and Mynatt, E., Digital Family Portrait Field Trial: Support for Aging in Place. CHI 2005, ACM Press, Portland, OR, USA, 2005, 521--530. Google ScholarDigital Library
- Shehan, E. and Edwards, W. K. Home Networking and HCI: What Hath God Wrought? CHI 2007, ACM Press, San Jose, CA, USA, 2007. Google ScholarDigital Library
- Spinellis, D. D. The information furnace: consolidated home control Personal Ubiquitous Comput., 7, 1 (2003), 53--69. Google ScholarDigital Library
- Star, L. The Ethnography of Infrastructure. American Behavioural Scientist, 43, 3 (1999), 377--391.Google ScholarCross Ref
- Taylor, A. S. and Swan, L. Artful systems in the home. CHI 2005, ACM Press, Portland, OR, 2005. Google ScholarDigital Library
- Tohidi, M., Buxton, W., Baecker, R. and Sellen, A. User Sketches: A Quick, Inexpensive, and Effective way to Elicit More Reflective User Feedback NordiCHI 2006, 2006. Google ScholarDigital Library
- Tolmie, P., Crabtree, A., Rodden, T., Greenhalgh, C. and Benford, S. Making the Home Network at Home: Digital Housekeeping ECSCW, Springer/Kluwer, Limerick, Ireland, 2007.Google ScholarCross Ref
- Tolmie, P., Pycock, J., Diggins, T., MacLean, A. and Karsenty, A. Unremarkable Computing. CHI 2002, ACM Press, Minneapolis, MN, USA, 2002. Google ScholarDigital Library
- Vosniadou, S. and Brewer, W. Mental Models of the Earth: A Study of Conceptual Change in Childhood. Cognitive Psychology, 24 (1992), 535--585.Google ScholarCross Ref
- Weiser, M. and Brown, J. http://www.ubiq.com/hypertext/weiser/calmtech/calmtech.htm.Google Scholar
- Woodruff, A., Augustin, S. and Foucault, B. Sabbath Day Home Automation: "It's Like Mixing Technology and Religion" CHI 2007, ACM Press, San Jose, CA, 2007. Google ScholarDigital Library
- Yan, Z. What Influences Children's and Adolescents' Understanding of the Complexity of the Internet? Developmental Psychology, 42, 3 (2006), 418--428.Google ScholarCross Ref
Index Terms
- More than meets the eye: transforming the user experience of home network management
Recommendations
Unremarkable networking: the home network as a part of everyday life
DIS '12: Proceedings of the Designing Interactive Systems ConferenceThis paper extends the focus of current research into home networks. It represents a shift in perspective from the home network as something that is essentially understood as a technological object by the inhabitants of the home, to something that is ...
Impact of home networks on end-to-end performance: controlled experiments
HomeNets '10: Proceedings of the 2010 ACM SIGCOMM workshop on Home networksThis paper performs controlled experiments to analyze the performance of home networks. We show that the home network has a significant impact on end-to-end performance. For example, watching TV can double the time to download a file; and deploying a ...
Peeking behind the NAT: an empirical study of home networks
IMC '13: Proceedings of the 2013 conference on Internet measurement conferenceWe present the first empirical study of home network availability, infrastructure, and usage, using data collected from home networks around the world. In each home, we deploy a router with custom firmware to collect information about the availability ...
Comments