Skip to main content
SpringerLink
Log in

„Bring Dich ein!“ – Generationsübergreifende Vermittlung von Dienstleistungen auf einem virtuellen sozialen Marktplatz

  • Chapter
Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft

  • 3390 Accesses

Zusammenfassung

Als Folge des demographischen Wandels wird im Jahr 2050 die Bevölkerungszahl in Deutschland von heute 82 Millionen auf knapp 69 Millionen schwinden. Dabei wird sich die Relation zwischen Jung und Alt stark verändern und eine Veränderung der Haushaltstrukturen (Eisenmenger et al. 2006) bewirken. So sind vor allem Menschen, die älter als 50 Jahre sind von Änderungen in familiären Strukturen betroffen, die zu meist auf den Wegzug oder Tod von Familie, Freunden oder Verwandten, sinkende Geburten, sowie steigende Scheidungsraten zurückzuführen sind. Um jedoch die Gesellschaft angesichts des demographischen Wandels zukunftsfähig zu gestalten, müssen die Bindungen zwischen den Generationen erhalten und gestärkt werden. Dafür müssen neue Formen des Zusammenlebens zwischen Alten und Jungen, sowie unterschiedlichen sozialen und ethnischen Gruppen erprobt werden.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 69.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 79.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literaturverzeichnis

  • Acquisti, A./Gross, R. 2006: Imagined Communities: Awareness, Information Sharing and Privacy on Facebook. 6th Workshop on Privacy Enhancing Technologies, Cambridge, UK.

    Google Scholar 

  • Anderson, E. W./Sullivan, M.W. 1993: The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science 12(2): 125–143.

    Article  Google Scholar 

  • Andrews, D. C. 2002: Audience-specific online community design. Commun. ACM 45(4): 64–68.

    Article  Google Scholar 

  • Becker, S. 2004: A study of web usability for older adults seeking online health resources. ACM Transactions on Computer-Human Interaction 11: 387–406.

    Article  Google Scholar 

  • Berg, A. 2011: Statement zur Pressekonferenz "Soziale Netzwerke in Deutschland". http://www.bitkom.org/files/documents/BITKOM_Statement_Berg_Soziale_Netzwerke_13_04_2011.pdf, letzter download am 09.05.2011.

  • Bhattacherjee, A. 2001: Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly 25(3): 351–370.

    Article  Google Scholar 

  • Bonfadelli, H. 2007: Medien und Migration: Europa als multikultureller Raum? Wiesbaden: VS Verlag.

    Google Scholar 

  • Boyd, D. M./Ellison, N. B. 2010: Social network sites: definition, history, and scholarship. Engineering Management Review, IEEE 38(3): 16–31.

    Article  Google Scholar 

  • Bramson-Boudreau, E./Arathoon, L. 2008: Analyst Insight: By the end of 2012, 950m user will be accessing social networking sites via mobile devices. http://www.pyramidresearch.com/documents/02.21.08_AI_Mobile%20SNS.pdf, letzter download am 02.09.2010.

  • Brown, S. A./Venkatesh, V./Goyal, S. 2011: Expectation Confirmation in Technology Use. Information Systems Research forthcoming.

    Google Scholar 

  • Chiariglione, F./Cosenza, G./Matone, S. 2009: Managing Rights and Value of Digital Media. Availability, Reliability and Security, International Conference on, Los Alamitos, USA: IEEE Computer Society.

    Google Scholar 

  • Dabholkar, P. A./Shepherd, C. D./Thorpe, D. I. 2000: A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues Through a Longitudinal Study. Journal of Retailing 76(2): 139–173.

    Article  Google Scholar 

  • Davis, F. D./Bagozzi, R. P./Warshaw, P. R. 1989: User acceptance of computer technology: a comparison of two theoretical models. Management Science 35(8): 982–1003.

    Article  Google Scholar 

  • Dickinson, A./Smith, M./Arnott, J./Newell, A./Hill, R. 2007: Approaches to web search and navigation for older computer novices. SIGCHI conference on Human factors in computing systems, San Jose, USA: ACM.

    Google Scholar 

  • Dixon, J. M. 1997: Predicting Seniors’ Use of Cyberspace. New York: Garland.

    Google Scholar 

  • Eisenmenger, M./Pötzsch, O./Sommer, B. 2006: Bevölkerung Deutschlands bis 2050–11. koordinierte Bevölkerungsvorausberechnung. Wiesbaden: Statistisches Bundesamt.

    Google Scholar 

  • Ellison, N./Steinfield, C./Lampe, C. 2007: The Benefits of Facebook Friends: Social Capital and College Students Use of Online Social Network Sites. Journal of Computer-Mediated Communication 12(4): 1143–1168.

    Article  Google Scholar 

  • George, C. Jr./Rosson, M. B./Carroll, J. M. 1997: Participatory analysis: shared development of requirements from scenarios. SIGCHI conference on Human factors in computing systems, Atlanta, USA: ACM.

    Google Scholar 

  • Goyal, S./Venkatesh, V. 2010: Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis. Management Information Systems Quarterly 34(2): 281–303.

    Google Scholar 

  • Hart, T./Chaparro, B. 2004: Evaluation of Websites for Older Adults: How "Senior Friendly" are they. Usability News 6(1).

    Google Scholar 

  • Hevner, A. R./March, S. T./Park, J./Ram, S. 2004: Design Science in Information Systems Research. MIS Quarterly 28(1): 75–105.

    Google Scholar 

  • Hevner, A. 2007: A Three Cycle View of Design Science Research. Scandinavian Journal of Information Systems 19(2).

    Google Scholar 

  • Humphreys, L. 2007: Mobile Social Networks and Social Practice: A Case Study of Dodgeball. Journal of Computer-Mediated Communication 13(1): 341–360.

    Article  Google Scholar 

  • Iriberri, A./Leroy, G. 2009: A life-cycle perspective on online community success. ACM Computing Surveys 41(2): 1–29.

    Article  Google Scholar 

  • Kanayama, T. 2003: Ethnographic Research on the Experience of Japanese Elderly People Online. New Media & Society 5(2): 267–288.

    Article  Google Scholar 

  • Karahanna, E./Straub, D. W./Chervany, N. L. 1999: Information technology adoption across time: a cross-sectional comparison of pre-adoption and postadoption beliefs. MIS Quarterly 23(2): 183–213.

    Article  Google Scholar 

  • Köbler, F./Riedl, C./Vetter, C./Leimeister J. M./Krcmar, H. 2010: Social Connectedness on Facebook – An explorative study on status message usage. 16th Americas Conference on Information Systems, Lima, Peru.

    Google Scholar 

  • Koene, P./Köbler, F./Menschner, P./Prinz, A./Altmann, M./Leimeister, J. M./Krcmar, H. 2010: Participatory Requirement Analysis: Entwicklung innovativer NFC und IT-basierter Care-Dienstleistungen für 50+. 3. Deutscher AAL-Kongress 2010, Berlin, Germany.

    Google Scholar 

  • Lampe, C./Ellison, N./Steinfield, C. 2006: A face(book) in the crowd: social Searching vs. social browsing. 20th anniversary conference on CSCW, Banff, Canada: ACM.

    Google Scholar 

  • Leimeister, J. M./Krcmar, H. 2006: Community-Engineering Systematischer Aufbau und Betrieb Virtueller Communitys im Gesundheitswesen. WIRTSCHAFTSINFORMATIK 48(6): 418–429.

    Article  Google Scholar 

  • Leimeister, J. M./Krcmar, H./Horsch, A./Kuhn, K. 2005: Mobile IT-Systeme im Gesundheitswesen, mobile Systeme für Patienten. HMD - Praxis der Wirtschaftsinformatik 42(244): 74–85.

    Google Scholar 

  • Leimeister, J. M./Sidiras, P./Krcmar, H. 2006: Exploring Success Factors of Virtual Communities: The Perspectives of Members and Operators. Journal of Organizational Computing and Electronic Commerce 16(3): 279–279.

    Article  Google Scholar 

  • Lenhart, A./Madden, M. 2007: Social Networking Websites and Teens: An Overview. http://www.pewinternet.org/PPF/r/198/report_display.asp, letzter download am 01.09.2011.

  • March, S. T./Smith, G. F. 1995: Design and natural science research on information technology. Decision Support Systems 15: 251–266.

    Article  Google Scholar 

  • Maurer, T./Alpar, P./Noll, P. 2008: Nutzertypen junger Erwachsener in sozialen Online- Netzwerken in Deutschland. In: Alpar, P./Blaschke, S. (Hg.): Web 2.0 - Eine empirische Bestandsaufnahme. Wiesbaden: Vieweg+Teubner, 207–232.

    Chapter  Google Scholar 

  • Morgan, D. L. 1998. The focus group guidebook. Thousand Oaks, USA: SAGE.

    Google Scholar 

  • NIA 2002: Making Your Web Site Senior Friendly: A Checklist. http://www.nlm.nih.gov/pubs/checklist.pdf, letzter download am 01.09.2011.

  • OhSoWe 2011: OhSoWe brings neighbors together. http://www.ohsowe.com/home, letzter download am 31.08.2011.

  • Oliver, R. L. 1980: A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research 17(4): 460–469.

    Article  Google Scholar 

  • Oliver, R. L. 1993: Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research: An Interdisciplinary Quarterly 20(3): 418–30.

    Article  Google Scholar 

  • Patterson, P. G./Johnson, L. W./Spreng, R. A. 1997: Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services. Journal of the Academy of Marketing Science 25(1): 4–17.

    Article  Google Scholar 

  • Peffers, K./Tuunanen, T./Gengler, C. E./Rossi, M./Hui, W./Virtanen, V./Bragge, J. 2006: The design science research process: a model for producing and presenting information systems research. First International Conference on Design Science Research in Information Systems and Technology (DERIST), Claremont, USA.

    Google Scholar 

  • Pizam, A./Milman, A. 1993: Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory. International Journal of Hospitality Management 12(2): 197–209.

    Article  Google Scholar 

  • Qiao, G./Allerbeck, M. 2011: LenoCare - Multifunktionales Endgerät für Senioren: Videotelefonie und einfache, effiziente Suche nach alltagsunterstützenden Dienstleistungen. Ambient Assisted Living - AAL - 4. Deutscher Kongress, Berlin: VDE Verlag.

    Google Scholar 

  • Richter, A./Koch, M./Krisch, J. 2007: Social Commerce Eine Analyse des Wandels im E-Commerce. München: Fakultät für Informatik, Universität der Bundeswehr.

    Google Scholar 

  • Röll, F. J. 2010: Social Networking Sites. In: Hugger, K.-U. (Hg.) Digitale Jugendkulturen. Wiesbaden: VS Verlag für Sozialwissenschaften, 209–224.

    Chapter  Google Scholar 

  • Sassen, E./Benz, A./Österle, H. 2010: Plattformen zur Dienstvermittlung für Independent Living: eine Frage der Betriebswirtschaft, nicht der Technologie. Ambient Assisted Living - 3. Deutscher Kongress mit Ausstellung, Berlin.

    Google Scholar 

  • Saunders, E. J. 2004: Maximizing computer use among the elderly in rural senior centers. Educational Gerontology 30(7): 573–585.

    Article  Google Scholar 

  • Seyfang, G. 2001: Working for the Fenland Dollar: An Evaluation of Local Exchange Trading Schemes as an Informal Employment Strategy to Tackle Social Exclusion. Work, Employment & Society 15(3): 581–593.

    Article  Google Scholar 

  • Spreng, R. A./MacKenzie, S. B./Olshavsky, R. W. 1996: A Reexamination of the Determinants of Consumer Satisfaction. The Journal of Marketing 60(3): 15–32.

    Article  Google Scholar 

  • Staples, D. S./Wong, I./Seddon, P. B. 2002: Having expectations of information systems benefits that match received benefits: does it really matter? Information and Management 40: 115–131.

    Article  Google Scholar 

  • Stephen, A. T./Toubia, O. 2010: Deriving Value from Social Commerce Networks. Journal of Marketing Research 47(2): 215–228.

    Article  Google Scholar 

  • Swan, J. E./Trawick, I. F. 1981: Disconfirmation of expectations and satisfaction with a retail service. Journal of Retailing 57(Fall): 49–67.

    Google Scholar 

  • Tse, D. K./Wilton, P. C. 1988: Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing Research 25(2): 204–212.

    Article  Google Scholar 

  • Vasalou, A./Joinson, A. N./Courvoisier, D. 2010: Cultural differences, experience with social networks and the nature of "true commitment" in Facebook. International Journal of Human-Computer Studies 68(10): 719–728.

    Article  Google Scholar 

  • Venkatesh, V./Davis, F. D. 2000: A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science 46(2): 186–204.

    Article  Google Scholar 

  • Venkatesh, V./Morris, M. G./Gordon B. D./Davis, F. D. 2003: User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly 27(3): 425–478.

    Google Scholar 

  • Wixom, B. H./Todd, P. A. 2005: A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research 16(1): 85–102.

    Article  Google Scholar 

  • Wright, K. 2000: Computer-mediated Social Support, Order Adults, and Coping. Journal of Communication 50(3): 100–18.

    Article  Google Scholar 

  • Zaarly 2011: Zaarly - What you want, when you want it. http://www.zaarly.com/global, letzter download am 31.08.2011.

Download references

Authors
  1. Felix Köbler
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Philip Koene
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Agnieszka Horsonek
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Sebastian Esch
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Jan Marco Leimeister
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Helmut Krcmar
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Mörlenbach, Deutschland

    Karen A. Shire

  2. München, Deutschland

    Jan Marco Leimeister

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Gabler Verlag | Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Köbler, F., Koene, P., Horsonek, A., Esch, S., Leimeister, J.M., Krcmar, H. (2012). „Bring Dich ein!“ – Generationsübergreifende Vermittlung von Dienstleistungen auf einem virtuellen sozialen Marktplatz. In: Shire, K.A., Leimeister, J.M. (eds) Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft. Gabler Verlag. https://doi.org/10.1007/978-3-8349-3506-9_9

Download citation

Publish with us

Policies and ethics

Search

Navigation