Zusammenfassung
In diesem Kapitel sollen ausgewählte Mittel der verbalen Kommunikation vorgestellt werden. Im Einzelnen sollen Zuhören, Fragen stellen, Erklären sowie Lachen und Humor näher betrachtet werden.
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Röhner, J., Schütz, A. (2016). Mittel verbaler Kommunikation. In: Psychologie der Kommunikation. Basiswissen Psychologie. Springer, Wiesbaden. https://doi.org/10.1007/978-3-658-10024-7_5
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