Skip to main content
SpringerLink
Log in

Patienten-Patienten-Beziehungen im Krankenzimmer – Eine explorative Studie zum idealen Bettnachbarn

  • Chapter
  • First Online:
Dienstleistungsmanagement im Krankenhaus II

Zusammenfassung

Die Nützlichkeit der Messung der Patientenzufriedenheit steht mittlerweile außer Frage. Allerdings besteht die Herausforderung, sämtliche Einflussfaktoren der Patientenzufriedenheit zu identifizieren. Ziel des vorliegenden Beitrags ist es deshalb, die Patient-Patient-Ähnlichkeit auf Basis eines Literaturrückblicks als bisher unbeachteten Einflussfaktor der Patientenzufriedenheit darzustellen. Wesentliche Erkenntnis ist dabei, dass die wahrgenommene Ähnlichkeit zum Bettnachbarn, während eines Krankenhausaufenthalts, ein zentraler Faktor zur Entstehung gegenseitiger Attraktion ist. Darauf aufbauend wird empirisch auf der Basis einer Methodentriangulation der Frage nachgegangen, welche Eigenschaften von einem idealen Bettnachbarn erwartet werden. Die Ergebnisse zeigen, dass neben Verhaltensmerkmalen die Persönlichkeit eines Bettnachbarn das entscheidende Kriterium für die Entstehung von Attraktion ist.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 69.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 159.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literaturverzeichnis

  • Agbenorku P. (2013) Quality Assurance in Wound Management in a Developing Country: How Satisfied are our Patients? Surgical Science. Vol. 4. No. 1. pp. 39–44.

    Article  Google Scholar 

  • Antonioni D., Park H. (2001) The Effects of Personality Similarity on Peer Ratings of Contextual Work Behaviors. Personnel Psychology. Vol. 54. Iss. 2. pp. 331–360.

    Article  Google Scholar 

  • Arnould E.J., Price L.L. (1993) River Magic: Extraordinary Experience and the Extended Service Encounter. Journal of Consumer Research. Vol. 20. Iss. 1. pp. 24–45.

    Article  Google Scholar 

  • Aronson E., Worchel P. (1966) Similarity versus Liking as Determinants of Interpersonal Attractiveness. Psychonomic Science. Vol. 5. No. 4. pp. 157–158.

    Article  Google Scholar 

  • Asendorpf J.B., Neyer F.J. (2012) Psychologie der Persönlichkeit. Berlin, Heidelberg.

    Google Scholar 

  • Backhaus K., Erichson B., Plinke W., Weiber R. (2011) Multivariate Analysemethoden – Eine anwendungsorientierte Einführung. Berlin, Heidelberg.

    Google Scholar 

  • Barnes E. (1963) Menschliche Konflikte im Krankenhaus. Stuttgart.

    Google Scholar 

  • Barnes E. (1967) Menschliche Konflikte im Krankenhaus. Stuttgart.

    Google Scholar 

  • Barnes E. (1971) Menschliche Konflikte im Krankenhaus. Stuttgart.

    Google Scholar 

  • Battegay R. (1976) Der Mensch in der Gruppe: Sozialpsychologische und dynamische Aspekte. Bern.

    Google Scholar 

  • Bayer M., Jaeck T. (2006) Qualitätsmanagement im Krankenhaus – Organisationsbindung von Mitarbeitern und Zufriedenheit von Patienten. Der Hallesche, Graureiher. Vol. 5. Martin- Luther Universität Halle-Wittenberg, Institut für Soziologie.

    Google Scholar 

  • Benkenstein M., Uhrich S. (2010) Dienstleistungsbeziehungen im Gesundheitswesen – Ein Überblick zum Konzept „Shared Decision Making“ in der Arzt-Patient-Interaktion. In: Georgi D., Hadwich K. (Hrsg.) Management von Kundenbeziehungen: Perspektiven – Analysen – Strategien - Instrumente. Wiesbaden. S. 432–451.

    Google Scholar 

  • Berger, C.R., Calabrese R.J. (1975) Some Explorations in Initial Interaction and Beyond: Toward a Developmental Theory of Interpersonal Communication. Human Communication Research. Vol. 1. Iss. 2. pp. 99–112.

    Article  Google Scholar 

  • Bertakis K.D., Franks P., Epstein R.M. (2009) Patient-Centered Communication in Primary Care: Physican and Patient Gender and Gender Concordance. Journal of Women`s Health. Vol. 18. No. 4. pp. 539–545.

    Article  Google Scholar 

  • Blankenship V., Hnat S.M., Hess T.G., Brown D.R. (1984) Reciprocal Interaction and Similarity of Personality Attributes. Journal of Social and Personal Relationships. Vol. 1. No. 4. pp. 415–432.

    Article  Google Scholar 

  • Blum K. (1998) Patientenzufriedenheit bei ambulanten Operationen: Einflußfaktoren der Patientenzufriedenheit und Qualitätsmanagement im Krankenhaus. Weinheim.

    Google Scholar 

  • Böhm A. (1993) Patienten im Krankenhaus: Zur psychischen Bewältigung von operativen Eingriffen. Wiesbaden.

    Google Scholar 

  • Borkenau P., Ostendorf F. (1993) Neo-Fünf-Faktoren Inventar (NEO-FFI) nach Costa und McCrae. Göttingen.

    Google Scholar 

  • Brack A.D., Benkenstein M. (2012) The Effects of overall similarity regarding the customer-tocustomer- relationship in a service context. Journal of Retailing and Consumer Services. Vol. 19. Iss. 5. pp. 501–509.

    Article  Google Scholar 

  • Broxton J.A. (1962) A Method of Predicting Roommate Compatibility for College Freshmen. Journal of the Association of Women Deans and Counselors. Vol. 25. pp. 169–174.

    Google Scholar 

  • Broxton J.A. (1963) A Test of Interpersonal Attraction Predictions Derived from Balance Theory. Journal of Abnormal and Social Psychology. Vol. 66. No. 4. pp. 394–397.

    Article  Google Scholar 

  • Byrne D. (1971) The Attraction Paradigm. New York.

    Google Scholar 

  • Byrne D. (1997) An Overview (and Underview) of Research and Theory within the Attraction Paradigm. Journal of Social and Personal Relationships. Vol. 14. No. 3. pp. 417–431.

    Article  Google Scholar 

  • Byrne D., Griffitt W., Hudgins W., Reeves R. (1969) Attitude Similarity-Dissimilarity and Attraction: Generality Beyond the College Sophomore. The Journal of Social Psychology. Vol. 79. Iss. 2. pp. 155–161.

    Article  Google Scholar 

  • Byrne D., Griffitt W., Stefaniak D. (1967) Attraction and similarity of personality characteristics. Journal of Personality and Social Psychology. Vol. 5. No. 1. pp. 82–90.

    Article  Google Scholar 

  • Byrne D., Nelson, D. (1965) Attraction as a linear function of proportion of positive reinforcements. Journal of Personality and Social Psychology. Vol. 1. No. 6. pp. 659–653.

    Article  Google Scholar 

  • Cartwright A. (1964) Human Relations and Hospital Care. London.

    Google Scholar 

  • Cerny S.M., Zax M., Pierce R.A. (1970) Roommate Compatibility in Freshman Women. Journal of the American College Health Association. Vol. 19. No. 2. pp. 108–110.

    Google Scholar 

  • Chatman J.A., Polzer J.T., Barsade S.G., Neale M.A. (1998) Being different yet feeling similar: the influence of demographic composition and organizational Culture on work processes. Administrative Science Quarterly. Vol. 43. Iss. 4. pp. 749–780.

    Article  Google Scholar 

  • Cheney T. (1975) Attitude similarity, topic importance, and psychotherapeutic attraction. Journal of Counseling Psychology. Vol. 22. No. 1. pp. 2–5.

    Article  Google Scholar 

  • Chur-Hansen A. (2002) Preferences for female and male nurses: the role of age, gender and previous experience - year 2000 compared with 1984. Journal of Advanced Nursing. Vol. 37. No. 2. pp. 192–198.

    Article  Google Scholar 

  • Corbin C.L., Kelley S.W., Schwartz R.W. (2000) Concepts in service marketing for healthcare professionals. The American Journal of Surgery. Vol. 181. Iss. 1. pp. 1–7.

    Article  Google Scholar 

  • Cramer A., Holler G. (1983) Zur Erlebniswelt von Patienten – Eine Befragung in Krankenhäusern gibt Auskunft. Deutsche Krankenpflegezeitschrift. Vol. 4. S. 202–210.

    Google Scholar 

  • Crow R., Gage H., Hampson S., Hart J., Kimber A., Storey L., Thomas H. (2002) The measurement of satisfaction with healthcare: implications for practice systematic review of literature. Health Technology Assessment. Vol. 6. No. 32. pp. 1–244.

    Google Scholar 

  • Danielsen K., Garratt A.M., Bjertnaes Ø.A., Pettersen K.I. (2007) Patient experiences in rleation to respondent and health service delivery characteristics: a survey of 26,938 patients attending 62 hospitals througout Norway. Scandinavian Journal of Public Health. Vol. 35. No. 1. pp. 70–77.

    Article  Google Scholar 

  • Davis D. (1981) Implications for interaction versus effectance as mediators of the similarityattraction relationship. Journal of Experimental Social Psychology. Vol. 17. Iss. 1. pp. 96–117.

    Article  Google Scholar 

  • Dellande S., Gilly M.C., Graham J. J. (2004) Gaining compliance and losing weight: the role of the service provider in health care services. Journal of Marketing. Vol. 68. No. 3. pp. 78–91.

    Article  Google Scholar 

  • Donabedian A. (1980) The Definition of Quality and Approaches to Its Assessment. Explorationsin Quality Assessment and Monitoring. Michigan.

    Google Scholar 

  • Dryer D.C., Horowitz L.M. (1997) When do opposites attract? Interpersonal complementarity versus similarity. Journal of Personality and Social Psychology. Vol. 72. Iss. 3. pp. 592–603.

    Google Scholar 

  • Duck S.W. (1973) Personality similarity and friendship choice: Similarity of what, when? Journal of Personality. Vol. 41. Iss. 4. pp. 543–558.

    Article  Google Scholar 

  • Duck S.W., Craig G. (1978) Personality similarity and the development of friendship: A longitudinal study. British Journal of Clinical Psychology. Vol. 17. Iss. 3. pp. 237–242.

    Article  Google Scholar 

  • Dürr W., Grossmann W., Schmied H. (2000) Patientenzufriedenheit und Patientenerwartung im Krankenhaus. Statistische Analysen als Hilfsmittel im Benchmarking. In: Bullinger M., Siegrist J., Ravens-Sieberer U. (Hrsg.) Lebensqualitätsforschung aus medizinpsychologischer und –soziologischer Perspektive. Göttingen u. a. Hogrefe. S. 222–246.

    Google Scholar 

  • Emswiller T., Deaux K., Willits J.E. (1971) Similarity, Sex and Requests for Small Favors. Journal of Applied Social Psychology. Vol. 1. Iss. 3. pp. 284–291.

    Article  Google Scholar 

  • Feld S.L. (1982) Social Structural Determinants of Similarity among Associates. American Sociological Review. Vol. 47. Iss. 6. pp. 797–801.

    Article  Google Scholar 

  • Festinger L. (1954) A Theory of Social Comparsion Processes. Human Relations. Vol. 7. No. 2. pp. 117–140.

    Article  Google Scholar 

  • Fisher J.D. (1974) Situation-specific variables as determinants of perceived environmental aesthetic quality and perceived crowdedness. Journal of Research in Personality. Vol. 8. Iss. 2. pp. 177–188.

    Article  Google Scholar 

  • Furnham A., Swami V. (2008) Patient preferences for psychological counsellors: Evidence of a similarity effect. Counselling Psychology Quarterly. Vol. 21. Iss. 4. pp. 361–370.

    Article  Google Scholar 

  • Godager G. (2012) Birds of a feather flock together: A study of doctor-patient matching. Journal of Health Economics. Vol. 31. Iss. 1. pp. 296–305.

    Article  Google Scholar 

  • Grewal D., Iyer G.R., Gotlieb J., Levy M. (2007) Developing a deeper understanding of postpurchase perceived risk and behavioral intentions in a service setting. Journal of the Academy of Marketing Science. Vol. 35. Iss. 2. pp. 250–258.

    Article  Google Scholar 

  • Griffitt W., Veitch R. (1974) Preacquaintance Attitude Similarity and Attraction Revisted: Ten Days in a Fall-Out Shelter. Sociometry. Vol. 37. No. 2. pp. 163–173.

    Article  Google Scholar 

  • Grøndahl V.A., Hall-Lord M.L., Karlsson I., Appelgren J., Wilde-Larsson B. (2013) Exploring patient satisfaction predictors on relation to a theoretical model. International Journal of Health Care Quality Assurance. Vol. 26. Iss. 1. pp. 37–54.

    Article  Google Scholar 

  • Grove S.J., Fisk R. (1997) The impact of other customers on service experiences: A critical incident examination of “getting along". Journal of Retailing. Vol. 73. Iss. 1. pp. 63–85.

    Article  Google Scholar 

  • Gruen T.W., Osmonbekov T., Czaplewski A.J. (2007) Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty. Journal of the Academy of Marketing Science. Vol. 35. Iss. 4. pp. 537–549.

    Article  Google Scholar 

  • Hardy G.E., West M.A., Hill F. (1996) Components and predictors of patient’s satisfaction. British Journal of Health Psychology. Vol. 1. Iss. 1. pp. 65-85.

    Google Scholar 

  • Heider F. (1958) The Psychology of Interpersonal Relations. New York.

    Google Scholar 

  • Helfferich C. (2011) Die Qualität qualitativer Daten: Manual für die Durchführung qualitativer Interviews. Wiesbaden.

    Google Scholar 

  • Herbst K.C., Gaertner L., Insko C.A. (2003) My head says yes but my heart says no: cognitive and affective attraction as a function of similarity to the ideal self. Journal of Personality and Social Psychology. Vol. 84. Iss. 6. pp. 1206–1219.

    Article  Google Scholar 

  • Herr P.M., Kardes F.R., Kim, J. (1991) Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective. Journal of Consumer Research. Vol. 17. No. 4. pp. 454–462.

    Article  Google Scholar 

  • Himme A. (2007) Gütekriterien der Messung: Reliabilität, Validität und Generalisierbarkeit. In: Albers S., Klapper D., Konradt U., Walter A., Wolf J. (Hrsg.) Methodik der empirischen Forschung. Wiesbaden. Gabler. S. 375–390.

    Chapter  Google Scholar 

  • Holman H., Lorig K. (2000) Patients as partners in managing chronic disease – Partnership is a prerequisite for effective and efficient health care. British Medical Journal. Vol. 26. Iss. 320. pp. 526–527.

    Article  Google Scholar 

  • Huang J., Hsu C.H.C. (2009) The Impact of Customer-to-Customer Interaction on Cruise and Vacation Satisfaction. Journal of Travel Research. Vol. 49. Iss. 1. pp. 79–92.

    Article  Google Scholar 

  • Huston T.L., Levinger G. (1978) Interpersonal Attraction and Relationships. Vol. 29. pp. 115–156.

    Google Scholar 

  • Jiang L., Hoegg J., Dahl D.W., Chattopadhyay A. (2010) The Persuasive Role of Incidental Similarity on Attitudes and Purchase Intentions in a Sales Context. Journal of Consumer Research. Vol. 36. No. 5. pp. 778–791.

    Article  Google Scholar 

  • Johnston M. (1982) Recognition of Patients` Worries by Nurses and by other Patients. British Journal of Clinical Psychology. Vol. 21. Iss. 4. pp. 255–261.

    Article  Google Scholar 

  • Jones J.T., Pelham B.W., Carvallo M., Mirenberg M.C. (2004) How do I love thee? Let me count the Js: implicit egoism and interpersonal attraction. Journal of Personality and Social Psychology. Vol. 87. Iss. 5. pp. 665–683.

    Article  Google Scholar 

  • Jones L.M., McCaa B.B., Marteccini C.A. (1980) Roommate Satisfaction as a Function of Similarity. Journal of College Student Personnel. Vol. 21. No. 3. pp. 229–234.

    Google Scholar 

  • Kalsbeek D., Rodgers R., Marshall D., Denny D., Nicholls G. (1982) Balancing challenge and support: A study of degrees of similarity in suitemate personality type and perceived differ ences in challenge and support in a residence hall environment. Journal of College Student Personnel. Vol. 23. No. 5. pp. 432–442.

    Google Scholar 

  • Karp E.S., Jackson J.H., Lester D. (1970) Ideal-Self Fulfillment in Mate Selection: A Corollary to the Complementary Need Theory of Mate Selection. Journal of Marriage and the Family. Vol. 32. Iss.. 2. pp. 269–272.

    Article  Google Scholar 

  • Krampen G., von Delius A. (1981) Wahrnehmung therapeutischer Umwelten und subjektive Befindlichkeit von stationären Patienten. Medizinische Psychologie. Vol. 7. S. 110–126.

    Google Scholar 

  • Kulik J.A., Mahler H.I.M. (1989) Stress and Affiliation in a Hospital Setting: Preoperative Roommate Preferences. Personality and Social Psychology Bulletin. Vol. 15. No. 2. pp. 183–193.

    Article  Google Scholar 

  • Kulik J.A., Mahler H.I., Moore P.J. (1996) Social comparison and affiliation under threat: effects on recovery from major surgery. Journal of Personality and Social Psychology. Vol. 71. Iss. 5. pp. 967–979.

    Article  Google Scholar 

  • Kulik J.A., Moore P.J., Mahler H.I. (1993) Stress and affiliation: hospital roommate effects on preoperative anxiety and social interaction. Health Psychology. Vol. 12. No. 2. pp. 118–124.

    Article  Google Scholar 

  • Kurtz J.E., Sherker J.L. (2003) Relationship quality, trait similarity, and self-other agreement on personality ratings in college roommates. Journal of Personality. Vol. 71. Iss. 1. pp. 21–48.

    Article  Google Scholar 

  • Lamnek S. (2010) Qualitative Sozialforschung. Weilheim.

    Google Scholar 

  • Lang F.R., Lüdtke O. (2005) Der Big Five-Ansatz der Persönlichkeitsforschung: Instrumente und Vorgehen. In: http://www.politik.uni-mainz.de/cms/Dateien/Lang_Luedtke_2005.doc. Abrufdatum: 28.08.2013.

  • Langeard E., Bateson J.E.G., Lovelock C.H., Eigler P. (1981) Marketing Services: New Insights from Consumers and Managers. Cambridge.

    Google Scholar 

  • Lapidus J., Green S.K., Baruh E. (1985) Factors related to roommate compatibility in the residence hall – A review. Journal of College Student Personnel. Vol. 26. No. 5. pp. 420–434.

    Google Scholar 

  • LaPrelle J., Hoyle R.H., Insko C.A., Bernthal P. (1990) Interpersonal attraction and descriptions of the traits of others: ideal similarity, self-similarity, and liking. Journal of Research in Personality. Vol. 24. Iss. 2. pp. 216–240.

    Article  Google Scholar 

  • Lüthy A., Buchmann U. (2009) Marketing als Strategie im Krankenhaus: Patienten- und Kundenorientierung erfolgreich umsetzen. Stuttgart.

    Google Scholar 

  • Lydon J.E., Jamieson D.W., Zanna M.P. (1987) Interpersonal Similarity and the Social and Intellectual Dimensions of first Impressions. Social Cognition. Vol. 6. No. 4. pp. 269–286.

    Article  Google Scholar 

  • Marek C.I., Wanzer M.B., Knapp J.L. (2004) An Exploratory Investigation of the Relationship between Roommates’ first Impressions and Subsequent Communication Patterns. Communication Research Reports. Vol. 21. Iss. 2. pp. 210–220.

    Article  Google Scholar 

  • Martin C.L. (1996) Consumer-to Consumer Relationships: Satisfaction with Other Consumers` Public Behavior. Journal of Consumer Affairs. Vol. 30. Iss. 1. pp. 146–169.

    Article  Google Scholar 

  • Martin C.L., Clark T. (1996) Networks of Customer-to-Customer Relationships in Marketing. In: Iacobucci D. (eds.) Networks in Marketing. Thousand Oaks. Sage.

    Google Scholar 

  • Martin C.L., Pranter C.A. (1989) Compatibility Management: Customer-to-Customer Relationships in Service Environments. Journal of Services Marketing. Vol. 3. Iss. 3. pp. 5–15.

    Article  Google Scholar 

  • Mayring P. (2002) Einführung in die qualitative Sozialforschung: eine Anleitung zu qualitativem Denken. Weinheim.

    Google Scholar 

  • Mcroskey J.C., Richmond V.P., Daly J.A. (1975) The Development of a Measurement of Perceived Homophily in Interpersonal Communication. Human Communication Research. Vol. 1. Iss. 4. pp. 323–332.

    Article  Google Scholar 

  • McCroskey L. L., McCroskey J.C., Richmond V.P. (2005) Analysis and Improvement of the Measurement of Interpersonal Attraction and Homophily. Communication Quarterly. Vol. 54. Iss. 1. pp. 1–31.

    Article  Google Scholar 

  • Minchinov E., Minchinov N. (2011) Social comparison orientation moderates the effects of group membership on the similarity-attraction relationship. Journal of Social Psychology. Vol. 151. Iss. 6. pp. 754–766.

    Article  Google Scholar 

  • Monge P.R., Contractor N.S. (2003) Theories of Communication Networks. New York.

    Google Scholar 

  • Montoya R.M., Horton R.S., Kirchner J. (2008) Is actual similarity necessary for attraction? A meta-analysis of actual and perceived similarity. Journal of Social and Personal Relationships. Vol. 25. No. 6. pp. 889–922.

    Article  Google Scholar 

  • Moore R., Moore M.L., Capella M. (2005) The impact of customer-to-customer interactions in a high personal contact service setting. Journal of Services Marketing. Vol. 19. Iss. 7. pp. 482–491.

    Article  Google Scholar 

  • Moreland R.L., Zajonc R.B. (1982) Exposure effects in person perception: Familiarity, similarity, and attraction. Journal of Experimental Social Psychology. Vol. 18. Iss. 5. pp. 395–415.

    Article  Google Scholar 

  • Neugebauer B., Porst R. (2001) Patientenzufriedenheit: Ein Literaturbericht. In: http://www.gesis.org/fileadmin/upload/forschung/publikationen/gesis_reihen/gesis_methodenberichte/2001/01_07.pdf. Abrufdatum: 28.08.2013.

  • Newcomb T.M. (1978) The acquaintance process: Looking mainly backward. Journal of Personality and Social Psychology. Vol. 36. Iss. 10. pp. 1075–1083.

    Article  Google Scholar 

  • Peery A. (2010) The Effect of Similarity Discovered Through Pre-Interaction on the Attraction and Relationship of Assigned Roommates. In: http://www.etbu.edu/opencms/handle404?exporturi=/export/sites/default/Academics/universityScholars/siteResources/past_honors_projects/Amber_Peery.pdf. Abrufdatum: 28.08.2013.

  • Pervine L.A., Cervone D., John O.P. (2005) Persönlichkeitstheorien. München.

    Google Scholar 

  • Piper H. (1980) Kranksein – Erleiden und Erleben. Erfahrungen von Krankenhausseelsorgern im Umgang mit Patienten, In: Mayer-Scheu J., Kautzky R. (eds.) Vom Behandeln zum Heilen: Die vergessene Dimension im Krankenhaus. Göttingen. Herder, Vandenhoeck & Ruprecht. S. 23–39.

    Google Scholar 

  • Prisbell M., Andersen J.F. (1980) The importance of perceived homophily, level of uncertainty, feeling good, safety, and self-disclosure in interpersonal attraction. Communication Quarterly. Vol. 28. Iss. 3. pp. 22–33.

    Article  Google Scholar 

  • Rammstedt B., John O.P. (2005) Kurzversion des Big Five Inventory (BFI-K): Entwicklung und Validierung eines ökonomischen Inventars zur Erfassung der fünf Faktoren der Persönlichkeit. Diagnostica. Vol. 51. No. 4. S. 195–206.

    Article  Google Scholar 

  • Reeder L.G. (1972) The Patient-Client as a Consumer: Some Observations on the Changing Professional- Client Relationship. Journal of Health and Social Behavior. Vol. 13. No. 4. pp. 406–412.

    Article  Google Scholar 

  • Rentrop M. (1997) Pilotstudie zur Erfassung der Patientenzufriedenheit in der Psychiatrie: Gegenüberstellung der Befragungsergebnisse aus vier Kliniken. Dissertation. TU München.

    Google Scholar 

  • Reutter S., Theil S., Volk W. (1978) Kontakte der Patienten einer psychosomatischen Klinik – Soziometrie in einer Großgruppe. Gruppenpsychotherapie und Gruppendynamik. Vol. 13. S. 387–400.

    Google Scholar 

  • Rhode J.J. (1975) Soziologie und Sozialpsychologie des klinischen Bereichs. In: Schraml W.J., Baumann U. (Hrsg.) Klinische Psychologie. Bern. Huber. S. 49–77.

    Google Scholar 

  • Rieder K. (2005) Ko-Produktion im Krankenhaus: Entwicklung eines Verfahrens zur Analyse der Handlungsbedingungen von Patientinnen und Patienten. Ergonomia – Zeitschrift für Arbeitswissenschaft. Vol. 142. S. 111–119.

    Google Scholar 

  • Roby T.B., Zelin M.L., Chechile R.A. (1977) Matching Roommates by an Optimal Indirect Technique. Journal of Applied Psychology. Vol. 62. Iss. 1. pp. 70–75.

    Article  Google Scholar 

  • Rogers E.M., Bhowmik D.K. (1971) Homophily-Heterophily: Relational Concepts for Communication Research. Public Opinion Quarterly. Vol. 34. No. 4. pp. 523–538.

    Article  Google Scholar 

  • Ruprecht T. (2000) Qualität “trough the patient’s eyes”. Balk-Info. Vol. 44. S. 24–25.

    Google Scholar 

  • Satzinger W. (2002) Informationen für das Qualitätsmanagement im Krankenhaus: zur Funktion und Methodik von Patienten- und Personalbefragungen. Medizinische Klinik. Vol. 97. Iss. 2. S. 104–110.

    Article  Google Scholar 

  • Schaal J. (1996) Interaktion im Krankenzimmer – eine Befragung von Patienten im Allgemeinkrankenhaus. Dissertation. FU Berlin.

    Google Scholar 

  • Schmidt J., Lamprecht F., Wittmann W.W. (1989) Zufriedenheit mit der stationären Versorgung. Entwicklung eines Fragebogens und erste Validitätsuntersuchungen. Psychotherapie Psychosomatik Medizinische Psychologie. Vol. 39. S. 248–255.

    Google Scholar 

  • Siegrist J. (1972) Erfahrungsstruktur und Konflikt bei stationären Patienten. Zeitschrift für Soziologie. Jg. 1. Heft 3. S. 271–280.

    Google Scholar 

  • Siegrist J. (1978) Arbeit und Interaktion im Krankenhaus. Stuttgart.

    Google Scholar 

  • Slipakit P., Fisk R.P. (1985) “Participatizing” the Service Encounter: A Theoretical Framework. In: Bloch T.M., Upah G.D., Zeithaml V.A. (eds.) Services Marketing in a Changing Environment. Chicago. American Marketing Association. pp. 117–121.

    Google Scholar 

  • Soto C.J., John O.P. (2009) Ten facet scales for the Big Five Inventory: Convergence with NEO PI-R Facets, self-peer agreement, and discriminant validity. Journal of Research in Personality. Vol. 43. Iss. 1. pp. 84–90.

    Article  Google Scholar 

  • Stahl K., Lietz D., Riechmann M., Günther W. (2012) Patientenerfahrung in der Krankenhausversorgung: Revalidierung eines Erhebungsinstruments. Zeitschrift für Medizinische Psychologie. Vol. 21. No. 1. S. 11–20.

    Google Scholar 

  • Stremersch S. (2008) Health and marketing: The emergence of a new field of research. International Journal of Research in Marketing. Vol. 25. pp. 229–233.

    Article  Google Scholar 

  • Triandis H.C. (1960) Cognitive Similarity and Communication in a Dyad. Human Relations. Vol. 13. No. 2. pp. 175–183.

    Article  Google Scholar 

  • Watts B.L. (1982) Individual differences in circadian activity rhythms and their effects on roommate relationships. Journal of Personality. Vol. 50. Iss. 3. pp. 374–383.

    Article  Google Scholar 

  • Werner C., Pamelee P. (1979) Similarity of Activity Preferences Among Friends: Those who Play together Stay together. Social Psychology Quarterly. Vol. 42. No. 1. pp. 62–66.

    Article  Google Scholar 

  • Wetzel C.G., Insko C.A. (1982) The similarity-attraction relationship: Is there an ideal one? Journal of Experimental Social Psychology. Vol. 18. pp. 253–276.

    Article  Google Scholar 

  • Wetzel C.G., Schwartz D., Vasu E.S. (1979). Roommate Compatibility: Is There An Ideal Relationship? Journal of Applied Social Psychology. Vol. 9. Iss. 5. pp. 432–445.

    Article  Google Scholar 

  • Wilson-Barnett J. (1976) Patient‘s emotional reactions to hospitalization: an exploratory study. Journal of Advanced Nursing. Vol. 1. Iss. 5. pp. 351–358.

    Article  Google Scholar 

  • Wiltz J. (2003) Measuring relationship strength in roommates with MR/DD: the development of the Roommate Friendship Scale (RFS). Research in Developmental Disabilities. Vol. 24. Iss. 5. pp. 359–367.

    Article  Google Scholar 

  • Wüthrich-Schneider E. (1998) Qualitätsmanagement in Spitälern: Ein Modell zur Evaluation der Patientenzufriedenheit. Dissertation. Universität St. Gallen.

    Google Scholar 

  • Zetkin M., Schaldach H. (1999) Lexikon der Medizin. Wiesbaden.

    Google Scholar 

  • Ziesche, A. (2008) Patientenzufriedenheit im Krankenhaus – Massnahmen zu Verbesserung. In: Kramer J.W., Neumann-Szyszka J., Nitsch K.W., Prause G., Weigand A., Winkler J. (Hrsg.) Wismarische Schriften zu Management und Recht. Paderborn. Salzwasser Verlag.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institut für Marketing & Dienstleistungsforschung, Universität Rostock, Ulmenstraße 69, 18057, Rostock, Deutschland

    Louisa Luther

Authors
  1. Louisa Luther
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Louisa Luther .

Editor information

Editors and Affiliations

  1. Bayreuth, Germany

    Ricarda B. Bouncken

  2. Bayreuth, Germany

    Mario A. Pfannstiel

  3. Bayreuth, Germany

    Andreas J. Reuschl

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Luther, L. (2014). Patienten-Patienten-Beziehungen im Krankenzimmer – Eine explorative Studie zum idealen Bettnachbarn. In: Bouncken, R., Pfannstiel, M., Reuschl, A. (eds) Dienstleistungsmanagement im Krankenhaus II. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-05134-1_15

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-05134-1_15

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-658-05133-4

  • Online ISBN: 978-3-658-05134-1

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics

Search

Navigation