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Enabling or Stressing? – Smart Information Use Within Industrial Service Operation

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Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Communication, Organization and Work (HCII 2020)

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Abstract

Industrial services as i.e. maintenance are essential for asset-intensive industries. Just as the physical assets become smarter, there is also a change towards digitalization within the workplaces of service technicians. Within service operation, automation scenarios are constantly increasing. No doubt, this will influence the sociotechnical system of service technician, asset and service tools. Research on the effect of digitalized work processes in the field of industrial service are rudimentary, especially its effect on occupational safety and health.

In the context of technological adjustments, the paper focuses on short-term effects on Occupational safety and health (OSH) with special regard towards changes in the mental workload. Under the use of the NASA-TLX the paper sums up the results of an empirical study comparing paper-based vs. Augmented-Reality-based work instructions. How the increase in human-machine interactions work as stressors or enablers seen from the perspective of service technicians will be analyzed.

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Authors and Affiliations

  1. Furtwangen University, Robert-Gerwig Platz 1, 78120, Furtwangen, Germany

    Katja Gutsche & Carsten Droll

Authors
  1. Katja Gutsche
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  2. Carsten Droll
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Correspondence to Katja Gutsche .

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Editors and Affiliations

  1. Purdue University, West Lafayette, IN, USA

    Vincent G. Duffy

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Gutsche, K., Droll, C. (2020). Enabling or Stressing? – Smart Information Use Within Industrial Service Operation. In: Duffy, V. (eds) Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Communication, Organization and Work. HCII 2020. Lecture Notes in Computer Science(), vol 12199. Springer, Cham. https://doi.org/10.1007/978-3-030-49907-5_9

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  • DOI: https://doi.org/10.1007/978-3-030-49907-5_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49906-8

  • Online ISBN: 978-3-030-49907-5

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