Skip to main content
SpringerLink
Log in

Transforming Patient Hospital Experience Through Smart Technologies

  • Conference paper
  • First Online:
Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12202))

Included in the following conference series:

Abstract

Due to advances made in telehealth, and the growing usage of information and communication technology in all growing sectors, patients have more control over their healthcare experience through greater access to information and their care providers. While the literature provides evidence supporting integrating more modern approaches, we find that patient rooms in hospital settings have largely ignored advances made in information and communication technology (ICT). This paper proposes a “smart” patient room layout designed not only to help improve communication, safety, and satisfaction of both patients and nurses but also to engage and empower patients by giving them access to technology and educational resources, in-room entertainment. Three smart devices were proposed in this paper as a way of transforming the quality, speed, accuracy, and experience of care services. First, a tablet was proposed to replace the original call light device in patients’ rooms. The second device discussed in this paper is a hands-free device (smartwatch) worn by nurses to better prioritize patient calls, which will improve patient safety, and improve nurse’s workflow. The tablet and watch will work in tandem with a third smart communication tool, voice assistance technology such as Amazon Alexa, to completely transform the patient experience and allow patients to take control of their healthcare journey. Implanting this system is expected to improve the quality, efficiency, and experience of both patients and nurses. A high-fidelity prototype of the system will be developed and tested in the university nursing simulation lab.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Ali, H., Ahmed, A.: Communicative technologies in nursing homes: a framework for evaluation. J. Med. Internet Res. (submitted, 2020) https://doi.org/10.2196/17254

  2. Ali, H., Cole, A. Sienkiewicz, A., Ho, T.: Perspectives of Nursing Homes Staff on the Nature of Residents-Initiated Call Lights. SAGE Open Nursing (2020, in press)

    Google Scholar 

  3. Ali, H., Li, H.: Notification and communication technology: an observational study of call light systems in nursing homes. J. Med. Internet Res. (2020). https://doi.org/10.2196/16252

    Article  Google Scholar 

  4. Følstad, A., Law, E., Hornbæk, K.: Analysis in practical usability evaluation: a survey study. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2012), pp. 2127–2136. Association for Computing Machinery, New York (2012). https://doi.org/10.1145/2207676.2208365

  5. Castle, N.G., Wagner, L.M., Ferguson, J.C., Handler, S.M.: Nursing home deficiency citations for safety. J. Aging Soc. Policy 23, 34–57 (2011)

    Article  Google Scholar 

  6. Chung, A.E., Griffin, A.C., Selezneva, D., Gotz, D.: Health and Fitness Apps for Hands-Free Voice-Activated Assistants: Content Analysis (2018)

    Google Scholar 

  7. Friend, T., Jennings, S., Copenhaver, M., et al.: Implementation of the Vocera communication system in a quaternary perioperative environment. J. Med. Syst. 41, 6 (2017)

    Article  Google Scholar 

  8. Gemou, M., Bekiaris, E.: Evaluation framework towards all inclusive mainstream ICT. In: Stephanidis, C. (ed.) UAHCI 2009. LNCS, vol. 5614, pp. 480–488. Springer, Heidelberg (2009). https://doi.org/10.1007/978-3-642-02707-9_54

    Chapter  Google Scholar 

  9. Greysen, S.R., Khanna, R.R., Jacolbia, R., Lee, H.M., Auerback, A.D.: Tablet computers for hospitalized patients: a pilot study to improve inpatient engagement. J. Hosp. Med. 9, 396–399 (2014)

    Article  Google Scholar 

  10. Wu, H.-C., Cheng, C.-C.: Relationships between technology attachment, experiential relationship quality, experiential risk and experiential sharing intentions in a smart hotel. J. Hosp. Tour. Manag. 37, 42–58 (2018). https://doi.org/10.1016/j.jhtm.2018.09.003. ISSN 1447-6770

  11. Janhofer, D.E., Lakhiani, C., Chadab, T.M., Song, D.H.: “Alexa, Stop!” voice-controlled devices in the operating room. Plast. Reconstr. Surg. 143(2), 460e–461e (2019)

    Article  Google Scholar 

  12. Yuantoro, K., et al.: Development of monitoring and hospital patient alert systems using smartwatch application. ICP Conf Ser.: Mater. Sci. Eng. 403, 01206 (2018)

    Google Scholar 

  13. Kalisch, B.J., Lee, H., Rochman, M.: Nursing staff teamwork and job satisfaction. J. Nurs. Manag. 18(8), 938–947 (2010). https://doi.org/10.1111/j.1365-2834.2010.01153.x

    Article  Google Scholar 

  14. Kelly, M.M., Coller, R.J., Hoonakker, P.L.: Inpatient portals for hospitalized patients and caregivers: a systematic review. J. Hosp. Med. 13(6), 405–412 (2018). https://doi.org/10.12788/jhm.2894

    Article  Google Scholar 

  15. Kent, B., et al.: Exploring nurses’ reactions to a novel technology to support acute health care delivery. J. Clin. Nurs. 24, 2340–2351 (2015)

    Article  Google Scholar 

  16. Lasiter, S.: “The Button”: initiating the patient-nurse interaction. Clin. Nur. Res. 23(2), 188–200 (2013)

    Article  Google Scholar 

  17. Meade, C.M., Bursell, A.L., Ketelsen, L.: Effects of nursing rounds on patients’ call light use, satisfaction, and safety. Am. J. Nurs. 106(9), 58–70 (2006)

    Article  Google Scholar 

  18. New CRICO Comparative Benchmarking System report indicates claim frequency down; claim severity, management costs up. Med. Liab. Monit. 44(3):1, 7 (2019)

    Google Scholar 

  19. Perez, S.: Amazon Alexa Launches Its First HIPAA-Compliant Medical Skills” TechCrunch (2019). https://techcrunch.com/2019/04/04/amazon-alexa-launches-its-first-hipaa-compliant-medical-skills/

  20. Pew Research Center. (2018). Mobile fact sheet. http://www.pewinternet.org/fact-sheet/mobile

  21. Raabe, L., Fleharty, B.: Embracing Technology as the Extension of Nursing Practice to Enhance the Patient Experience (2019)

    Google Scholar 

  22. Reiling, J., Hughes, R.G., Murphy, M.R.: The impact of facility design on patient safety. In: Hughes, R.G., editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); Apr. Chapter 28 (2008)

    Google Scholar 

  23. Rouleau, G., Gagnon, M.P., Côté, J., Payne-Gagnon, J., Hudson, E., Dubois, C.A.: Impact of information and communication technologies on nursing care: results of an overview of systematic reviews. J. Med. Internet Res. 19(4), e122 (2017)

    Article  Google Scholar 

  24. Schoville, R.R.: Exploring the Implementation Process of Technology Adoption in Long-term Care Nursing Facilities. The University of Michigan (2015)

    Google Scholar 

  25. Stokowski, L.A.: Ring for the nurse! Improving call light management. Medscape website (2008). http://www.medscape.org/viewarticle/570242

  26. Tzeng, H.M.: Perspectives of staff nurses of the reasons for and the nature of patient-initiated call lights: an exploratory survey study in four USA hospitals. BMC Health Serv. Res. 10(1), 52 (2010)

    Article  Google Scholar 

  27. Tzeng, H.M.: Using multiple data sources to answer patient safety-related research questions in hospital inpatient settings: a discursive paper using inpatient falls as an example. J. Clin. Nurs. 20(23–24), 3276–3284 (2011)

    Article  Google Scholar 

  28. Randazzo, V., Pasero, E., Navaretti, S.: VITAL-ECG: a portable wearable hospital. In: 2018 IEEE Sensors Applications Symposium (SAS), Seoul, pp. 1–6 (2018). https://doi.org/10.1109/sas.2018.8336776

  29. Varga, N., Bokor, L., Takács, A.: Context-aware IPv6 flow mobility for multi-sensor based mobile patient monitoring and tele-consultation. Procedia Comput. Sci. 40, 222–229 (2014)

    Article  Google Scholar 

  30. Wharton, C., Rieman, J., Lewis, C,, Poison, P.: The cognitive walkthrough method: a practitioner’s guide. In: Nielsen, J., Mack, R.L. (eds.) Usability Inspection Methods, pp. 105–140. Wiley, New York (1994)

    Google Scholar 

  31. Winstanley, E.L., et al.: Inpatient experiences with mychart bedside. Telemedi. J. e-health Official J. Am. Telemed. Assoc. 23(8), 691–693 (2017). https://doi.org/10.1089/tmj.2016.0132

    Article  Google Scholar 

  32. Liu, Y., Osvalder, A.-L., Dahlman, S.: Exploring user background settings in cognitive walkthrough evaluation of medical prototype interfaces: a case study. Int. J. Ind. Ergon. 35(4), 379–390 (2005). ISSN 0169–8141. https://doi.org/10.1016/j.ergon.2004.10.004

Download references

Author information

Authors and Affiliations

  1. Health Services Administration Program and Department of Industrial and Systems Engineering, Auburn University, Auburn, AL, USA

    Haneen Ali

  2. Public Administration, Auburn University, Auburn, AL, USA

    Astin Cole

  3. Health Services Administration Program, Auburn University, Auburn, AL, USA

    Gabby Panos

Authors
  1. Haneen Ali
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Astin Cole
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Gabby Panos
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Haneen Ali .

Editor information

Editors and Affiliations

  1. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  2. World Usability Day and Bentley User Experience Center, Newton Center, MA, USA

    Elizabeth Rosenzweig

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ali, H., Cole, A., Panos, G. (2020). Transforming Patient Hospital Experience Through Smart Technologies. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems. HCII 2020. Lecture Notes in Computer Science(), vol 12202. Springer, Cham. https://doi.org/10.1007/978-3-030-49757-6_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-49757-6_14

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49756-9

  • Online ISBN: 978-3-030-49757-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation