Abstract
The objective of this study is to evaluate the usability of Automatic Teller Machine (ATM) of Bank of China (BOC). Several experiments were designed to identify the reasonability and validity of existing product’s navigation and its usability. Eight users, ages twenty to forty participated in the study. Response measures included System Usability Scale (SUS), questionnaire according to Leventhal and Barnes Usability Model and an interview.
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Acknowledgement
We would like to thank all the authors of the literature which we surveyed. We are also grateful to Coco Zeng who provided us precious advice and Professor Marcelo M. Soares who gave us the direction and guidance.
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Weng, Y., Xia, S., Liang, S., Soares, M.M. (2020). Usability Testing of Bank of China Automatic Teller Machine. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems. HCII 2020. Lecture Notes in Computer Science(), vol 12202. Springer, Cham. https://doi.org/10.1007/978-3-030-49757-6_13
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