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Co-creating Persona Scenarios with Diverse Users Enriching Inclusive Design

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Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies (HCII 2020)

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Abstract

In this article, we will examine personas as methodological approach and review some critiques about how its use may omit or stereotype users with disabilities or even restrict user involvement. We review previous persona creation methods and compare it to our approach where we involve diverse users directly in the personas creation process, to ensure more grounded personas. This approach has recently been refined in a project where we are building a tool aiming to give citizens more control over their health information. We discuss our experiences and offer some experience based guidelines for using our method.

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Acknowledgement

The work with this paper has supported by the Research Council of Norway through the CAPABLE project. We are grateful to the CAPABLE consortium, the municipalities and non-governmental organizations, which helped with recruiting participants to our workshops, and last but not least to the workshop participants for their valuable contributions.

Author information

Authors and Affiliations

  1. Norsk Regnesentral, Postboks 114 Blindern, 0314, Oslo, Norway

    Kristin Skeide Fuglerud & Trenton Schulz

  2. Division of Diagnostics and Technology, Akershus University Hospital, Oslo, Norway

    Astri Letnes Janson

  3. Institute of Health and Society, University of Oslo, Oslo, Norway

    Anne Moen

Authors
  1. Kristin Skeide Fuglerud
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  2. Trenton Schulz
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  3. Astri Letnes Janson
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  4. Anne Moen
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Corresponding author

Correspondence to Kristin Skeide Fuglerud .

Editor information

Editors and Affiliations

  1. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  2. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

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Fuglerud, K.S., Schulz, T., Janson, A.L., Moen, A. (2020). Co-creating Persona Scenarios with Diverse Users Enriching Inclusive Design. In: Antona, M., Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies. HCII 2020. Lecture Notes in Computer Science(), vol 12188. Springer, Cham. https://doi.org/10.1007/978-3-030-49282-3_4

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  • DOI: https://doi.org/10.1007/978-3-030-49282-3_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49281-6

  • Online ISBN: 978-3-030-49282-3

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