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The Norwegian Medical Dispatch System is a national medical, organizational, and technical system handling all medical emergency calls whether routed directly into one of 19 large hospital-based dispatch centres or received initially by one of the many smaller community-based medical centres.
All calls using the national medical emergency telephone number 1-1-3 are automatically routed to the nearest hospital-based dispatch centre. When the caller assumes that the situation is not really urgent or dangerous, he can choose to contact the local community-based medical centre by an ordinary eight digit telephone number.
There is close cooperation between the 19 hospital-based dispatch centres and the smaller community-based medical centres. One of the objectives for the Norwegian Index for Emergency Medical Dispatch is to regulate how this co-operation works and also to indicate which emergencies should be handled locally or by one of the specialized hospital-based dispatch centres, respectively.
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Norwegian Medical Association (2009) Norsk indeks for medisinsk nødhjelp (Norwegian Index of Emergency Medical Dispatch), 3rd edn. Stavanger. Aasmund S Lærdal A/S, the Laerdal Foundation for Acute Medicine
Zakariassen E, Hunskår S (2010) Use of the Norwegian Index of Medical Emergency Assistance (Index) in the emergency medical communication centre—a retrospective preliminary validation study. Poster, 6th European Congress on Emergency Medicine, Stockholm, October, 2010
Hansen EH, Hunskår S (2011) Telephone triage by nurses in primary care out-of-hours services in Norway: an evaluation study bases on written case scenarios. BMJ Qual Saf doi 10.1136/bmjqs.2010.040824
Burman R, Zakariassen E, Hunskår S (2010) Acute chest pain—a prospective population based study of contacts to Norwegian emergency medical communication centers. Abstract, Wonca Europe 2010, Malaga
- The Norwegian Medical Dispatch System and the Norwegian Index for Emergency Medical Dispatch
MD K. Lexow