A review of literature on benchmarking
Abstract
Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications by various authors reflect the interest in this technique. Reviews of literature on benchmarking have been done in the past by a few authors. However, considering the contributions in the recent times, a more comprehensive review is attempted here. In this paper, the authors have reviewed benchmarking literature in a way that would help researchers, academicians and practitioners to take a closer look at the growth, development and applicability of this technique. The authors have examined various papers and have proposed a different scheme of classification. In addition, certain gaps that would provide hints for further research in benchmarking have been identified.
Keywords
Citation
Dattakumar, R. and Jagadeesh, R. (2003), "A review of literature on benchmarking", Benchmarking: An International Journal, Vol. 10 No. 3, pp. 176-209. https://doi.org/10.1108/14635770310477744
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited