Research noteVisible body modification (VBM): evidence from human resource managers and recruiters and the effects on employment
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Living canvas
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(1999)Ink-stained wretches
National Review
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Does image matter?
Sales and Marketing Management
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Cited by (35)
Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands
2020, International Journal of Hospitality ManagementCitation Excerpt :As a major component of a firm’s branding strategy, aesthetic labor practices help hospitality companies achieve a desired corporate image (Witz et al., 2003). An array of hospitality service brands, from high-class luxury hotels (e.g., Ritz Carlton; Sherman, 2007) to exciting tourism organizations (e.g., Disney; Bryman, 1999; Houston and Meamber, 2011) and companies providing consumers their daily coffee (e.g., Starbucks; Swanger, 2006), have adopted policies regarding line-level aesthetic labor practices (Efthymiou, 2018; Luoh and Tsaur, 2009; Korczynski and Ott, 2004; Tsaur et al., 2015; Tsaur and Tang, 2013). Despite ample managerial interest, the topic of aesthetic labor has garnered relatively little attention in the contemporary hospitality management literature.
Deviance, deviant behaviour and hospitality management: Sources, forms and drivers
2019, Tourism ManagementCitation Excerpt :Customers who do not use words like ‘please’ may be seen by staff as rude, even though this may actually stem from the absence or differing use of such terms in certain languages (see e.g. Doerr, 2013). Cultural practices regarding clothing, tattoos, piercings and other forms of body modification, including the use of makeup and perfumes may be seen as contravening the cultural codes and expectations of the hospitality setting between and amongst organisations, their staff and their customers (cf. Brallier, Maguire, Smith, & Palm, 2011; Swanger, 2006). Cross-cultural relationships often cause a range of complications for operators and employees.
Worker body-art in upper-market hotels: Neither accepted, nor prohibited
2018, International Journal of Hospitality ManagementCitation Excerpt :Employees with visible tattoos are often seen as disturbances in the consistency of corporate image (Pettinger, 2005). In addition, while front-of-house employees with body-art have lower employment chances (Timming, 2015; Timming et al., 2015; Swanger, 2006), the negative implications are reduced significantly when applicants apply for non-customer-facing positions (Timming et al., 2015). In view of the above, it seems that the emphasis is on front-of-house employees whereby back-of-house workers are somewhere hidden and not expected to generate negative perceptions.
Facial Trustworthiness and CEO Turnover
2023, SSRNThe impact of workers' tattoos and piercings on employment: Suggestions for pragmatic career planning
2023, The Emerald Handbook of Appearance in the WorkplaceA tattooed workforce-still a liability?
2023, The Emerald Handbook of Appearance in the Workplace